Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hi, I've been working on my site for the last couple of weeks. All working fine up to last night when the slider stopped working on certain browsers. Chrome seems to work but Safari doesn't (at least on my desktop, mobile seems to vary). Do you know what might have caused this?
Sorry sorted this now. The only problem I now have is bringing the widgets in the footer closer together. I've attached a screenshot of the problem. The gap between the text and the social icons is too large. Where do I change this?
We are pleased to hear that previosu issue is solved.
For the new one, it can be solved using this Custom Css code. Just paste code below into Elated Options > General > Custom Css field https://www.screencast.com/t/WU2QwOi1 with setting desired top margin for the text widget ( currently it is 35px )
Hi, I've been working on my site for the last couple of weeks. All working fine up to last night when the slider stopped working on certain browsers. Chrome seems to work but Safari doesn't (at least on my desktop, mobile seems to vary). Do you know what might have caused this?
My temp Url is http://77.104.173.82/~thecon63/themiltonhare.co.uk/
Thanks
Dan
Hi dwlkr ,
Would you be so kind to send us your wp admin password and username so we can take closer look ?\
But before that please disable ALL third party plugins and then test your page
Kind regards
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sorry sorted this now. The only problem I now have is bringing the widgets in the footer closer together. I've attached a screenshot of the problem. The gap between the text and the social icons is too large. Where do I change this?
Hi,
We are pleased to hear that previosu issue is solved.
For the new one, it can be solved using this Custom Css code. Just paste code below into Elated Options > General > Custom Css field https://www.screencast.com/t/WU2QwOi1 with setting desired top margin for the text widget ( currently it is 35px )
div#media_image-5 {margin-top: 10px;
}
And result should be like this https://www.screencast.com/t/lEwuG2fZY .
Please let us know if this solved the issue and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.