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  Public Ticket #1246913
Elated Core Plugin crash
Closed

Comments

  • taragao started the conversation
    July 20, 2017 at 12:06am

    I've just installed your theme (recently purchased) and after installing plugins, I got HTTP ERROR 500 when trying to activate Elated Core Plugin. 

    After some research, I've found you guys asking to check the PHP version on server and I've already done it. (Its on 5.6).


    Could you help me installing this plugin/theme?

    Regards

  •  1,845
    Elated replied
    July 20, 2017 at 3:11pm

    Hello there, 

    Thank you for choosing our theme and writin gin.

    This is most probably server related issue and you need to ask your hosting company to check and solve this.

    Also, you can send us wp admin access with credential so we can check it closer and to try to install theme for you.

    We are waiting for your reply.

    Thanks..

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  •   taragao replied privately
  •  1,845
    Elated replied
    July 21, 2017 at 1:52pm

    Hello there,

    Thank you for credentials.

    We have inspected your site and it seems that you have installed your theme properly and even demo is imported properly. 

    There is no issues with Elated Core plugins since it is activated and everything works fine.

    Also, we have imported Revolution Sliders for you, and if there is anything else we can do for you, please let us know.

    Thanks.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.