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Hi I installed the template following your instructions through the wordpress panel. Installing the required plug-ins only the REVOLUTION SLIDER does not succeed and I am from this message "The destination directory already exists. / Home / ia20i8df / public_html / test-site / wp-content / plugins / revslider / Failed to install plugin. "As shown on screen 1 I tried to install the demo again but nothing, the plugin does not appear between the functions of the wordpress panel and on the front end of the site the message of the attached screen 2 appears. Can you tell me how to solve it? Thank you.
Sorry for the late response, it was caused by weekend days.
You just need to delete that destination folder / Home / ia20i8df / public_html / test-site / wp-content / plugins / revslider / and install your Rev Slider again, and it will be installed properly.
Issue from screen 2.jpg file attached appears because Rev Slider is not installed and once you install it you just need to import demo content and import Rev Sliders separately. In order to import revolution slider you need to import sliders manually. Go to Slider Revolution > Import Sliders and import them from xml export/rev slider folder. You need to import them one by one. If you still have problem with it please send me your wp admin with pass so i can try to do it for you.
Please let us know if this solved the issue and if you still struggle with this please provide us FTP access and WP Admin access so we can do this for you.
If there is anything else we can do for you, please let us know.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi I installed the template following your instructions through the wordpress panel.
Installing the required plug-ins only the REVOLUTION SLIDER does not succeed and I am from this message "The destination directory already exists. / Home / ia20i8df / public_html / test-site / wp-content / plugins / revslider /
Failed to install plugin. "As shown on screen 1
I tried to install the demo again but nothing, the plugin does not appear between the functions of the wordpress panel and on the front end of the site the message of the attached screen 2 appears.
Can you tell me how to solve it? Thank you.
This is the url of the site http://www.vinoforum.it/test-site
Hello there,
Thank you for choosing our theme.
Sorry for the late response, it was caused by weekend days.
You just need to delete that destination folder / Home / ia20i8df / public_html / test-site / wp-content / plugins / revslider / and install your Rev Slider again, and it will be installed properly.
Issue from screen 2.jpg file attached appears because Rev Slider is not installed and once you install it you just need to import demo content and import Rev Sliders separately. In order to import revolution slider you need to import sliders manually. Go to Slider Revolution > Import Sliders and import them from xml export/rev slider folder. You need to import them one by one. If you still have problem with it please send me your wp admin with pass so i can try to do it for you.
Please let us know if this solved the issue and if you still struggle with this please provide us FTP access and WP Admin access so we can do this for you.
If there is anything else we can do for you, please let us know.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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