Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I am having troubles changing the logo for the divided menu. I have changed all the logos in the Elated->Logo section of my dashboard but the logo in the divided menu is still the default one.
Can you please go to the back-end of the page that is applying old logo ( logo from our demo ) and scroll down to Elated Logo section and there set desired logo to be displayed https://www.screencast.com/t/l9ZffuqvIMBj ( or simply remove that logo from there and logo set in Elated options > Logo will be applied ) . Do this for each page that displays default logo.
Please let us know if this solved the issue and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We are pleased to help, if there is anything else we can do for you, please let us know and we will gladly do it for you. No need to worry, you will get used to WordPress and our theme quite fast and you will be able to build beautiful site using our themeUntil than, please feel free to ask us if you have any doubt.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
I am having troubles changing the logo for the divided menu. I have changed all the logos in the Elated->Logo section of my dashboard but the logo in the divided menu is still the default one.
Hello there,
Can you please go to the back-end of the page that is applying old logo ( logo from our demo ) and scroll down to Elated Logo section and there set desired logo to be displayed https://www.screencast.com/t/l9ZffuqvIMBj ( or simply remove that logo from there and logo set in Elated options > Logo will be applied ) . Do this for each page that displays default logo.
Please let us know if this solved the issue and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you so much. I am quite new to Wordpress and really appreciate your support.
This time for me the answer was in the "Pages" menu.
Hello,
We are pleased to help, if there is anything else we can do for you, please let us know and we will gladly do it for you. No need to worry, you will get used to WordPress and our theme quite fast and you will be able to build beautiful site using our theme
Until than, please feel free to ask us if you have any doubt.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.