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Our theme is fully compatible with WooCommerce plugin and you should get shop page like in our demo site http://creator.elated-themes.com/product/arm-chair/ .But since you are experiencing this issue it seems that you are using latest WooCommerce version and our theme is not yet fully compatible with that version, but we are working on theme update to cover that compatibility.
As a workaround until theme update is released you can either downgrade WooCommerce to previous version that our theme is compatible, which is 2.6.14 and you can download it from this link https://wordpress.org/plugins/woocommerce/advanced/ at the bottom of the page https://www.screencast.com/t/NwYzL9jomvV or ask your server for site back-up version prior WooCommerce 3.1 update.
Please let us know if this solved the issue and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thanks for ur reply, after going back to woocommerce 2.6 version also the product page slider and thumbnails are different, not like the template one. Any idea how to fix this?
When page is loaded the light box automatically appears.
Hi,
In product page below the product image the thumbnails are not displaying properly.
Thanks.
hi ,
can add the below code in functions.php as it is or need to modify anything?
add_action('after_setup_theme','yourtheme_setup');functionyourtheme_setup() {add_theme_support('wc-product-gallery-zoom');add_theme_support('wc-product-gallery-lightbox');add_theme_support('wc-product-gallery-slider');}what to replace in this "
yourtheme_setup" ?Hello there,
Thank you for writing in.
Our theme is fully compatible with WooCommerce plugin and you should get shop page like in our demo site http://creator.elated-themes.com/product/arm-chair/ .But since you are experiencing this issue it seems that you are using latest WooCommerce version and our theme is not yet fully compatible with that version, but we are working on theme update to cover that compatibility.
As a workaround until theme update is released you can either downgrade WooCommerce to previous version that our theme is compatible, which is 2.6.14 and you can download it from this link https://wordpress.org/plugins/woocommerce/advanced/ at the bottom of the page https://www.screencast.com/t/NwYzL9jomvV or ask your server for site back-up version prior WooCommerce 3.1 update.
Please let us know if this solved the issue and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Thanks for ur reply, after going back to woocommerce 2.6 version also the product page slider and thumbnails are different, not like the template one. Any idea how to fix this?
When page is loaded the light box automatically appears.
Thanks.
Hello,
Try to run regenerate thumbnails plugin https://wordpress.org/plugins/regenerate-thumbnails/ (Tools > regenerate thumbnails >> Regenerate All thumbnails.) and then clear all the cache.
Hope that was helpful for you.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.