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  Public Ticket #1263823
Home page footer links don't work
Closed

Comments

  •  1
    Mike started the conversation

    The links (social media links etal) in the footer of the Home page don't function as links until the page is resized. After resizing they work, and I don't see this problem on any other page. 

    I would like the links to function always.

    Thanks, Mike

  •  1,845
    Elated replied

    Hello,

    We have just checked this on your site, and as you can see in the following screenshot, it seems like all this links works properly.



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  •  1
    Mike replied

    Please take another look. The social icons in the footer of the Home page do not function as links "until the page is resized". You have highlighted the correct icons. The social icon links do work as links after the window has been resized (IE make the browser window wider or narrower). They don't turn pink, and they don't link to other pages. 

    I just noticed that the links do work as they should if the browser window is narrow, but they do not work if the width is 1200px or wider.

    Please take another look.

    Thanks, Mike



  •  1,845
    Elated replied

    Hi Mike,

    We are so sorry for misunderstanding, we have reproduced the issue now.

    The issue is related so some video overlay that is added to your home page https://www.screencast.com/t/He8cFwOYPKdB and it is above footer area which makes footer links un-clickable. That video is added to the testimonials section but it is not visible, so please either remove it or use this Custom Css code to resize it so footer icons are clickable

     
    .eltd-section .eltd-video-wrap{
        height: 358px!important;
    }


    Just paste this Custom Css code into Elated Options > General > Custom Css field https://www.screencast.com/t/49wP6PZSdz8u .

    Please let us know if this solved the issue and if there is anything else we can do for you.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.