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The mobile view of my website Home page shows a large space between the logo and the top picture. When I click on the menu icon, the menu fills this space, but when the menu goes away the space remains. I would like to remove this space, or at least put something in it.
We have just checked this on your site and it seems like there is some "Extra space" element, as you can see in the following screenshot
Just go to edit that page and then remove that element. if the problem persists, please provide us wp-admin credentials (in Private Reply) so we could inspect this and try to fix as soon as possible!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
If you do not want to have menu-image overlap please just disable Menu Area transparency in the back-end of that page in Header Section by typing 1 instead of 0 in Transparency field https://www.screencast.com/t/m7ocq6zwXT0 and setting desired background color of the menu.
Please let us know if this solution satisfies your intentions and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
The mobile view of my website Home page shows a large space between the logo and the top picture. When I click on the menu icon, the menu fills this space, but when the menu goes away the space remains. I would like to remove this space, or at least put something in it.
How do I remove the extra space?
Thanks, Mike
Hello,
We have just checked this on your site and it seems like there is some "Extra space" element, as you can see in the following screenshot
Just go to edit that page and then remove that element. if the problem persists, please provide us wp-admin credentials (in Private Reply) so we could inspect this and try to fix as soon as possible!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Mike,
Thank you for credentials. they really helped us track down the issue.
So the spacing exists because of the padding added to the content of that page in the back-end of the page. Once we have entered 0 there https://www.screencast.com/t/glHtKD8pfy2J ( in the back-end of the page ) there is no spacing anymore in mobile https://www.screencast.com/t/depl9WET54d and full width resolutions https://www.screencast.com/t/gf5F83m9 .
If you do not want to have menu-image overlap please just disable Menu Area transparency in the back-end of that page in Header Section by typing 1 instead of 0 in Transparency field https://www.screencast.com/t/m7ocq6zwXT0 and setting desired background color of the menu.
Please let us know if this solution satisfies your intentions and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.