Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have downloaded the Awake theme several times and uploaded VIA wordpress and FTP. When I activate the theme, wordpress no longer works and there is just a blank screen. The only way to fix this is to delete the theme. Is there anything I can do to be able to use this theme?
I have downloaded the Awake theme several times and uploaded VIA wordpress and FTP. When I activate the theme, wordpress no longer works and there is just a blank screen. The only way to fix this is to delete the theme. Is there anything I can do to be able to use this theme?
I managed to get the theme to install without crashing by starting a new install of wordpress then importing the database.
Hi,
We are so sorry for the delay, as you probably saw there were some issues with ticksy, and since it is third party app we do not have control over it.
On the other hand we are so pleased to hear that the issue is now solved so you can continue building your site using our theme.
If there is anything else we can do for you, please do not hesitate to ask.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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