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we just purchased Kendal theme, installed on last supported WordPress versions of your theme (4.7.5), downlaoded and activated all plugins and installed demo data. Page doesn't seem to be OK, images on homepage are missing, main logo is too big and Google map plugin in footer is not showing map. I've noticed there are lot of broken images in media gallery. I've deleted them and tryied to upload demo data again, some issues are gone (size of logo) but still lot of images are missing (and didn't upload again).
Is is possible to upload those images from some source by myself?
Please let me know, where is the issue and how can it be fixed. Thanks a lot.
It seems that your demo import did not perform well, so there is some missing content. Can you please check this article about demo import and please try to follow instructions provided there https://elated.ticksy.com/article/10845 . Please than try to import demo content and let us know if whole demo has been imported properly.
Also, you can provide us WP Admin access so we can try to import it for you. Also, please make sure that your server is not blocking import of some media files from our demo site.
For the Google Map issue, you need to generate Google Maps Api key and paste it into Elated options > General > Google API > Google Maps Api Key field https://www.screencast.com/t/CiOGgwi2dG2Y and it will work properly.
Please let us know if this was helpful and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I would like to ask you for uploading the content for us. We don't have acces to hosing right now and we find comunication with client's provider is slow.
Hello,
we just purchased Kendal theme, installed on last supported WordPress versions of your theme (4.7.5), downlaoded and activated all plugins and installed demo data. Page doesn't seem to be OK, images on homepage are missing, main logo is too big and Google map plugin in footer is not showing map. I've noticed there are lot of broken images in media gallery. I've deleted them and tryied to upload demo data again, some issues are gone (size of logo) but still lot of images are missing (and didn't upload again).
Is is possible to upload those images from some source by myself?
Please let me know, where is the issue and how can it be fixed. Thanks a lot.
Best regards.
Eliška Plitzová
[email protected]
Hi Eliška Plitzová,
Thank you for choosing our theme and writing in.
It seems that your demo import did not perform well, so there is some missing content. Can you please check this article about demo import and please try to follow instructions provided there https://elated.ticksy.com/article/10845 . Please than try to import demo content and let us know if whole demo has been imported properly.
Also, you can provide us WP Admin access so we can try to import it for you. Also, please make sure that your server is not blocking import of some media files from our demo site.
For the Google Map issue, you need to generate Google Maps Api key and paste it into Elated options > General > Google API > Google Maps Api Key field https://www.screencast.com/t/CiOGgwi2dG2Y and it will work properly.
Please let us know if this was helpful and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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Hi,
thanks for response. Google Maps are working now.
I would like to ask you for uploading the content for us. We don't have acces to hosing right now and we find comunication with client's provider is slow.
So I've created admin login for you:
http://alternashop.cz/wp-admin/
elated / 4fFA2GBnjX2%d1BH^j4oLaf
Thank you in advance.
Best regards
Eliška Plitzová
Hi, I just found another problem. Problably is will be solved with proper demo data import. Other custom pages are not showing, just homepage.