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Okay
  Public Ticket #1276780
Importing content
Closed

Comments

  • ming3853 started the conversation

    The import function in the Diorama theme doesn't seem to be working. Can anyone point me in the right direction please?

  •  1,845
    Elated replied

    Hello,

    As we have already said in your previous ticket, it seems like the reason why you're having this issue are low server resource settings. Could you please try to increase these (MASTER) values or ask your hosting service to do it for you.

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M
    max_input_vars = 3000

    After you do this, you can try to import the demo or just let us know (send us your wp-admin credentials (in Private Reply) and we will try to import the demo for you. 

    We're waiting for your response, thanks!



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