Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
We support WooCommerce but not all extensions developed by third parties.
WooCommerce Product Slider/Carousel/Grid plugin is third party plugin and unfortunately we do not provide support for third party plugins. Please note that we simply can’t cover every single plugin that’s available online. There are thousands of plugins, and plenty of work in order to cover them all. We have many users using many different plugins without any problems, but some of them are simply in conflict with some of our script's, and some plugins conflict between each other, which is totally normal. What you can try is to disable page transition and loading animation and then test your page. Also, disable all other third party plugins.
Kind regards
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi, the mobile menu isn't staying open and when occasionally it does, navigation doesn't work when an item is clicked on.
Update: this is a conflict with a plugin twi carousel: https://codecanyon.net/item/woocommerce-product-slidercarouselgrid/7928428
If you're able to assist with resolving the problem that would appreciated.
Thanks
Hi Sarah Jane,
Sorry for delay
We support WooCommerce but not all extensions developed by third parties.
WooCommerce Product Slider/Carousel/Grid plugin is third party plugin and unfortunately we do not provide support for third party plugins. Please note that we simply can’t cover every single plugin that’s available online. There are thousands of plugins, and plenty of work in order to cover them all. We have many users using many different plugins without any problems, but some of them are simply in conflict with some of our script's, and some plugins conflict between each other, which is totally normal. What you can try is to disable page transition and loading animation and then test your page. Also, disable all other third party plugins.
Kind regards
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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