Hello,

Would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?

Hi,

We are sorry for delay, it was caused by weekend days.

Thank you for credentials, but unfortunately we can not connect to your site because they do not allow us to pass this Authentication https://www.screencast.com/t/5oHOJMLQv15 .

Please check whether you have sent us valid credentials so we can access your site and check what is causing the issue.

Please let us know if there is anything else we can do for you.

Thanks.

Hello there,

Thank you for credentials.

Unfortunately we wanted to inspect your site and each change that we want to make inside your Visual Composer can not be updated to apply on the front-end. Once we click update page keeps loading and Visual Composer is not enabled in the back-end https://www.screencast.com/t/UyFBbI8g so can you please try to investigate this with your server in order to increase server PHP resources to at least these:

max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M 
max_input_vars = 3000

Even when we tried disabling all third party plugins it still does not finish loading of the page. Also, we have noticed that you have replicated our elements holder from your home page but it is in 3 Columns and please try setting it to be 4 Columns in Elements Holder settings https://www.screencast.com/t/kTAdkch1 . 

Please let us know when this issue is solved by your server side, since no pages can be updated, so we can further assist you if setting number of columns does not help.

Thanks.

Hi,

We've just inspected your resources.

max_execution_time = 300 is not fine too, it is 120, but it shouldn't impact your case that much. This problem happens when server is not capable of handling heavy JS based plugins like Visual Composer, especially with some high end theme like ours. If you install our theme locally, using XAMPP for example, you will see that it works just fine. 

What we may try is to turn of some font family that you're not planning to use like Font Awesome or Font Elegant, that usually solves the problem. Just tell us which one you want to eliminate. Also, make sure FTP credentials are still fine so we can access your server via FTP client.

Also, shared hostings are not always great solution for high end themes, so you may also consider changing hosting provider, since our theme works just fine on various servers worldwide.

Let us know what you've decided.

Thanks!

Hi,

The mentioned fix was related to problem with Visual Composer and inability to save changes on the page. When it comes to font families, you can see them when you add Icon element and try to choose icons from various font families we've included in theme. When we disable them, VC requires less resources that is why we suggested that. Now we see everything is fine so no need for that.

When it comes to background, it is inside your elements holder https://www.screencast.com/t/SnEgx8DaTo We've set it to white now. You can set another color if you wish.

Thanks!

Hi CarlosClouthier , 

Sorry for delay

Unfortunately we couldn't access your site: https://www.screencast.com/t/k1BglTxXvl

Please contact your host in order to solve this issue

After the site is live we will inspect this issue closer

Kind regards

Hi,

We thought that the only problem has been yellow background, so generally, the problem is white space that appears so elements holder items are not same sized?

If so, this happens because of the padding you have on each portfolio item and could be found here

https://www.screencast.com/t/8C9coWRo15o

https://www.screencast.com/t/SetgBTQQXA

If you set various padding depending on amount of content, you get this result https://www.screencast.com/t/wwOBldeXfoq 

We can do that for you with your permission. 

Thanks!