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I bought a theme and imported demo data from Elated Options, but a problem occurred. The logo of the header is large and the position of the full screen navigation menu is too high.
Https://elated.ticksy.com//ticket/1275579/ For the same reason as this, https: //elated.ticksy.com/article/10845 also followed the directions in this article. Do you know the cause?
Could you please try to upload your logo and then check again. If after this you still have problem please send to us WP admin access and we will inspect this issue closer.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Can you please provide us WP Admin access with credentials so we can investigate it closer since this functionality works fine with out theme on our demo site https://www.screencast.com/t/lzraDqlnwh6b .
Also, can you check whether you have some error in console ( open it by clicking F12 key ) and if so please disable all third party plugins. Also, please check whether your portfolio images are not optimized well and so they take too look to load so it might seem that it is not working, but it just need some time to load. So please try to optimize images from our demo site ( since we have not optimized our images and our demo site in our demo site since they are just a showcase of all theme possibilities ).
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello.
I bought a theme and imported demo data from Elated Options, but a problem occurred.
The logo of the header is large and the position of the full screen navigation menu is too high.
Https://elated.ticksy.com//ticket/1275579/
For the same reason as this, https: //elated.ticksy.com/article/10845 also followed the directions in this article.
Do you know the cause?
Hi,
Could you please try to upload your logo and then check again. If after this you still have problem please send to us WP admin access and we will inspect this issue closer.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your reply.
I uploaded the logo and solved it.
There is another problem.
Portfolio category filter does not work in portfolio list.
It does not work on the demo page.
Is there a solution?
Hi,
Can you please provide us WP Admin access with credentials so we can investigate it closer since this functionality works fine with out theme on our demo site https://www.screencast.com/t/lzraDqlnwh6b .
Also, can you check whether you have some error in console ( open it by clicking F12 key ) and if so please disable all third party plugins. Also, please check whether your portfolio images are not optimized well and so they take too look to load so it might seem that it is not working, but it just need some time to load. So please try to optimize images from our demo site ( since we have not optimized our images and our demo site in our demo site since they are just a showcase of all theme possibilities ).
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.