Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Whenever I visit my site, the fonts and icons are not loading. Only until I refresh or visit a subpage, the correct fonts and icons are shown. How can I force everything to be loaded correctly the first visit?
We have just checked this on your website and it seems like everything works just fine, as you can see in the following screenshort
Anyhow, you can try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi There,
Whenever I visit my site, the fonts and icons are not loading. Only until I refresh or visit a subpage, the correct fonts and icons are shown. How can I force everything to be loaded correctly the first visit?
Thank you
Hello,
We have just checked this on your website and it seems like everything works just fine, as you can see in the following screenshort
Anyhow, you can try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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