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I am having difficult aligning the menu like it is shown on http://ion.elated-themes.com/freelancer-home/. I assume I'm missing some simple settings, but I've gone through the Elated Options multiple times and can't figure out how to do the following:
Move the menu up next to the logo
Change width of the logo+menu section (the area on top underlined by the simple black bar) to cover more than the random % it covers now.
It seems that solving the first item should take care of the second one too, but if there are ways to adjust both separately, please let me know.
Thank you very much for credentials, they helped us investigate it closer and track down the issue. So we disabled all third party plugins and once we did that Logo and Main Menu are placed as they should be, please check your site and our screenshot of it https://www.screencast.com/t/KRmNaa5U .
So some third party plugin ( most likely JetPack ) conflicted with our theme and disallowed menu to be placed properly. Now, we advise you to active plugins one by one and check your page in order to determine which one is causing the issue, and in future please avoid usage of it.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I did as you suggested and everything is working correctly. It appeared the issue was coming from Jetpack, but after deactivating all plugins and that rendering the site correctly, I reactivated all plugins including Jetpack and it is still rendering correctly.
I'm not sure why that made a change, but everything is exactly as it was before, except the menu looks correct now. It appears deactivating and reactivating all plugins was enough to correct the issue for me.
Hey guys, the menu is acting up again like it was before. I have gone through deactivating one plugin at a time, and then all of them, and it hasn't made any difference. It changed overnight when I wasn't even working on the site so I'm really stumped as to what is going on.
The credentials below are still active so can you please log in and see what is going on?
EDIT: I've hacked into place with the following code, but would like to determine why it's doing this and come to a permanent solution.
Hmmm... Just tried doing that while removing the code I first wrote, but it didn't work. I installed the demo so it seems like it should work out of the box and since it's not, that something went wrong. It works now with minimal code, but it makes me nervous that it changed on its own and I had to customize it to revert it back to the original form.
Could you please send to us some screenshot how could we check easier how look this issue? Because on our side code which we sent to you work well on our side. Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello, it seems I have the same problem. Please look http://test.dron2b.com . It is just your demo site installed on clear Wordpress 4.8.2. Your reccomendation about the custom CSS code does not work. Please help me to solve the problem.
The site looked the exact same when I added your code to it - the way achekhov's site is looking now. The simplest way to correct it is to use the CSS below:
However, I feel that it should work correctly out of the box since it was a demo install, and the fact that it doesn't is unsettling. As far as I'm concerned, the above code fixes it, but since two people are now having the same problem on a new theme, I think the original code should be corrected.
Thank you halfstepdesigns. We will investigate what causing this issue once again, but as we mentioned earlier, on our side everything works/looks just fine, as you can see on our demo site.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
Bests!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I am having difficult aligning the menu like it is shown on http://ion.elated-themes.com/freelancer-home/. I assume I'm missing some simple settings, but I've gone through the Elated Options multiple times and can't figure out how to do the following:
It seems that solving the first item should take care of the second one too, but if there are ways to adjust both separately, please let me know.
Hello,
Would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
Thank you very much for credentials, they helped us investigate it closer and track down the issue. So we disabled all third party plugins and once we did that Logo and Main Menu are placed as they should be, please check your site and our screenshot of it https://www.screencast.com/t/KRmNaa5U .
So some third party plugin ( most likely JetPack ) conflicted with our theme and disallowed menu to be placed properly. Now, we advise you to active plugins one by one and check your page in order to determine which one is causing the issue, and in future please avoid usage of it.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I did as you suggested and everything is working correctly. It appeared the issue was coming from Jetpack, but after deactivating all plugins and that rendering the site correctly, I reactivated all plugins including Jetpack and it is still rendering correctly.
I'm not sure why that made a change, but everything is exactly as it was before, except the menu looks correct now. It appears deactivating and reactivating all plugins was enough to correct the issue for me.
Thank you!
Hello,
Thank you for feedback. We are pleased to help, no need to thank us
If there is anything else we can do for you, please do not hesitate to ask.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey guys, the menu is acting up again like it was before. I have gone through deactivating one plugin at a time, and then all of them, and it hasn't made any difference. It changed overnight when I wasn't even working on the site so I'm really stumped as to what is going on.
The credentials below are still active so can you please log in and see what is going on?
EDIT: I've hacked into place with the following code, but would like to determine why it's doing this and come to a permanent solution.
.eltdf-vertical-align-containers .eltdf-position-left {
float: none !important;
}
Hi,
Try to paste this code in custom css field (Elated options > General options > Custom css)
@media (min-width: 1000px){ .eltdf-drop-down .narrow .second .inner ul { margin-top: 1px !important; } }The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hmmm... Just tried doing that while removing the code I first wrote, but it didn't work. I installed the demo so it seems like it should work out of the box and since it's not, that something went wrong. It works now with minimal code, but it makes me nervous that it changed on its own and I had to customize it to revert it back to the original form.
Hi,
Could you please send to us some screenshot how could we check easier how look this issue? Because on our side code which we sent to you work well on our side. Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, it seems I have the same problem. Please look http://test.dron2b.com . It is just your demo site installed on clear Wordpress 4.8.2. Your reccomendation about the custom CSS code does not work. Please help me to solve the problem.
Elated,
The site looked the exact same when I added your code to it - the way achekhov's site is looking now. The simplest way to correct it is to use the CSS below:
.eltdf-vertical-align-containers .eltdf-position-left {
float: none !important;
}
However, I feel that it should work correctly out of the box since it was a demo install, and the fact that it doesn't is unsettling. As far as I'm concerned, the above code fixes it, but since two people are now having the same problem on a new theme, I think the original code should be corrected.
Hello achekhov,
You can try to add this css in Elated Options >> General >> custom CSS field:
.eltdf-vertical-align-containers .eltdf-position-left {float: none;
}
Thank you halfstepdesigns. We will investigate what causing this issue once again, but as we mentioned earlier, on our side everything works/looks just fine, as you can see on our demo site.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes, it works, thank you.
You're welcome,
And thanks for using our theme.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
Bests!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.