Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Also, for any further, major plugins update, please just check whether our theme is compatible with it and if so please feel free to update it, otherwise, please wait for theme update to cover plugin compatibility.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Okay that's great, thank you. I actually don't know how to install the update however. Do I just download and reinstall the theme? I'm worried that would affect my settings. All my other plugins automatically display updates in Wordpress, I'm not sure how to access the update for this theme through Wordpress. thank you!
Also, please make sure you update theme only using FTP, as instructed in link before, since when updating it via WordPress you might loose some settings.
Please let us know if this was more clear and if there is anything else we can do for you, please do not hesitate to ask.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Have the woocommerce templates for Koto been updated yet? How do I get notified when they do? Thank you.
Hello,
There were recently released theme up;date that covered compatibility with latest WooCommerce plugin update, so you are now free to update WooCommerce plugin. Also, you can check it in theme's official page on ThemeForest https://themeforest.net/item/koto-a-unique-and-inspiring-portfolio-theme/19562160 in Change Log https://www.screencast.com/t/Ysaqqfbc .
Also, for any further, major plugins update, please just check whether our theme is compatible with it and if so please feel free to update it, otherwise, please wait for theme update to cover plugin compatibility.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Okay that's great, thank you. I actually don't know how to install the update however. Do I just download and reinstall the theme? I'm worried that would affect my settings. All my other plugins automatically display updates in Wordpress, I'm not sure how to access the update for this theme through Wordpress. thank you!
Hello,
Theme update instructions can be found in our documentation page http://koto.elated-themes.com/documentation/#getting_started_updating_koto so just follow instruction provided there and none of the settings set in the WP Admin will be affected, everything will be as it was before update.
Also, please make sure you update theme only using FTP, as instructed in link before, since when updating it via WordPress you might loose some settings.
Please let us know if this was more clear and if there is anything else we can do for you, please do not hesitate to ask.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.