Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Please help me. I'm using the Awake theme, and the "portfolio slider" demo as my main page.
I'm trying to find where I can replace the existing images on the right side with my own custom images. This is what I have tried so far:
-Whenever I upload a new image in Visual composer and select "full width," it gives me the wrong proportions and the slider experience is ruined.
-When I go to the portfolio tab in wordpress and upload into "elated portfolio images" as per theme instructions, it doesn't reflect the changes on the website.
Hi,
Please help me. I'm using the Awake theme, and the "portfolio slider" demo as my main page.
I'm trying to find where I can replace the existing images on the right side with my own custom images. This is what I have tried so far:
-Whenever I upload a new image in Visual composer and select "full width," it gives me the wrong proportions and the slider experience is ruined.
-When I go to the portfolio tab in wordpress and upload into "elated portfolio images" as per theme instructions, it doesn't reflect the changes on the website.
Thank you,
Anton
Hi,
Welcome and thanks for choosing our theme!
This is actually a background image of right element. Here is how we set it up https://www.screencast.com/t/j8xp2ogO4Kub Make sure configuration of the options is the same. Also, make sure your image is big enough https://www.screencast.com/t/R5Nq2rOfXp
If you have further problem with that, please provide us with WP admin credentials so we can inspect that.
If you need any further assistance, please ask.
Best regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great, worked perfectly thank you.
Hi,
You're welcome
If there is anything else we can do for you, please do not hesitate to ask.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.