Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I am moving my site from an older theme to april. I started a live implementation, as I dont really care about the traffic. Here are some issues I found with your theme so far. Can you please help me fix them?
- Uncovering footer option is not working. If activated footer dooes not show at all. - sticky header is messing up the menus. menu items show on 2 rows instead of one, making tthe last element of the menu to be on top of other site elements. see images attached. - pagination option for elated blog list does not work. I can select any pagination type and there is no effect. [vc_row][vc_column][eltd_blog_list type="boxed" number_of_columns="2" space_between_columns="small" order_by="date" order="DESC" image_size="full" pagination_type="load-more"][/vc_column][/vc_row] pagination is enabled. - how to remove featured image from showing on singgle post page? - on blog single post, tags seems to be in a left column as part of a 2 column row. what is supposed to be in the righ column? Can this be changed? - is there anyway I can change the related posts image to be a crop if the featured image? To have a consistent look between all related posts items.
Feature requests: - more socials availaable like 500px and flickr
Is there anyway I can crop into the images shown by the elated instagram widget in elated content bottom? My ig images are various aspect ratios depending on the device I use to capture the image, thus there will be borders around smaller aspect ratio images to fit the area.
Nevermind... set the image size to small. Quality will suffer a bit bit will look consistent
Setting Elated options - Portfolio - Enable Categories to No does not disable category from showing on singe portfolio items. Is this a bug or I am not doing it wright.
Also I expect some answer from you... there are 24h since I posted this ticket.
1. We have just checked this and it turned out that is the bug in our theme. We will try to find solution for that and let fix in next update. Sorry and thank you for understanding.
3. You can try to hide Featured Image with this custom css. Just go to Elated Options >> General >> and then add this css underneath in Custom CSS field:
4. You can change Sidebar layout for Blog Single page or if you can enable Visual Composer for Post (Visual Composer >> Role Manager >> set Post Types to Custom and then check the box Posts) and then add Widgetised Sidebar shortcode.
5. Try to install/activate this plugin https://wordpress.org/plugins/regenerate-thumbnails/ and click to regenerate all images to apply new changes (Tools > regenerate thumbnails >> Regenerate All thumbnails) and then clear all the cache.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
2. In your test, you have enabled the blog from elated options and using page template. I was using Elated Blog List element in my page and with Pagination Type set to standard (in additional features), the pagination option does not work. I have removed the element and left the blog list option from elated options and this worked. But you should check the Elated Blog List element option, maybe this is a bug.
3. Thank you, this worked.
4. I am not sure if this is what I was looking for. I am talking about tags on single blog post that seems to be in a left column as part of a 2 column row. what is supposed to be in the righ column? Check attached image
5. Ok, this did the trick.
What about the rest of my issues:
1. Sticky header is messing up the menus. menu items show on 2 rows instead of one, making tthe last element of the menu to be on top of other site elements. see images attached.
2. Number 4 from above
3. Setting Elated options - Portfolio - Enable Categories to No does not disable category from showing on singe portfolio items. Is this a bug or I am not doing it wright.
Thank you and waiting for a reply.
EDIT: for number 5, even if I regenerated the thumbs, related posts still show with original aspect ration. Can those be made square? Check attach image please.
EDIT: for number 5, even if I regenerated the thumbs, related posts still show with original aspect ration. Can those be made square? Check attach image please.
4) Right part of that column is reserved for sharing of the blog post. It needs to be enabled in Elated Options > Social Network and there enable share for blog posts and choose for which social networks you want to enable share.
5) Can you please try to use blog's featured images with same dimensions as we used in our demo site. Precisely, we have used 1300x806px and they will be rendered as in our demo site.
New issues:
1) We solved the issue for you with implementation of this Custom Css code:
Ok thank you, but resolving with custom css is a workaround... those are bugs in the theme that needs to be fixed by your developer. I case I want to reenable those features in the future I need to remember the custom CSS workaround.
For number 5, you do not have a blog post where related posts option is enabled. I cannot see an example on you demo theme.
We totally understand that so that's why we have provided you a quick workaround until our dev team solves the issue so the setting can be set from the back-end. For now please use this code as a solution.
5) Here is a screenshot of our demo site where such options is enabled https://www.screencast.com/t/PoTCZuawFck and once blog posts have same images they will be rendered properly.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
I am moving my site from an older theme to april. I started a live implementation, as I dont really care about the traffic. Here are some issues I found with your theme so far. Can you please help me fix them?
- Uncovering footer option is not working. If activated footer dooes not show at all.
- sticky header is messing up the menus. menu items show on 2 rows instead of one, making tthe last element of the menu to be on top of other site elements. see images attached.
- pagination option for elated blog list does not work. I can select any pagination type and there is no effect.
[vc_row][vc_column][eltd_blog_list type="boxed" number_of_columns="2" space_between_columns="small" order_by="date" order="DESC" image_size="full" pagination_type="load-more"][/vc_column][/vc_row] pagination is enabled.
- how to remove featured image from showing on singgle post page?
- on blog single post, tags seems to be in a left column as part of a 2 column row. what is supposed to be in the righ column? Can this be changed?
- is there anyway I can change the related posts image to be a crop if the featured image? To have a consistent look between all related posts items.
Feature requests:
- more socials availaable like 500px and flickr
Is there anyway I can crop into the images shown by the elated instagram widget in elated content bottom? My ig images are various aspect ratios depending on the device I use to capture the image, thus there will be borders around smaller aspect ratio images to fit the area.
Nevermind... set the image size to small. Quality will suffer a bit bit will look consistent
Hi again,
Setting Elated options - Portfolio - Enable Categories to No does not disable category from showing on singe portfolio items. Is this a bug or I am not doing it wright.
Also I expect some answer from you... there are 24h since I posted this ticket.
Hello,
1. We have just checked this and it turned out that is the bug in our theme. We will try to find solution for that and let fix in next update. Sorry and thank you for understanding.
2. As you can see on this test page that we created in your back-end, it seems like that works just fine >> https://www.creartphoto.ro/test-blog-sst/
3. You can try to hide Featured Image with this custom css. Just go to Elated Options >> General >> and then add this css underneath in Custom CSS field:
.single-post .eltd-blog-holder article .eltd-post-image { display:none; }4. You can change Sidebar layout for Blog Single page or if you can enable Visual Composer for Post (Visual Composer >> Role Manager >> set Post Types to Custom and then check the box Posts) and then add Widgetised Sidebar shortcode.
5. Try to install/activate this plugin https://wordpress.org/plugins/regenerate-thumbnails/ and click to regenerate all images to apply new changes (Tools > regenerate thumbnails >> Regenerate All thumbnails) and then clear all the cache.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your reply.
1. Ok, sounds great.
2. In your test, you have enabled the blog from elated options and using page template. I was using Elated Blog List element in my page and with Pagination Type set to standard (in additional features), the pagination option does not work. I have removed the element and left the blog list option from elated options and this worked. But you should check the Elated Blog List element option, maybe this is a bug.
3. Thank you, this worked.
4. I am not sure if this is what I was looking for. I am talking about tags on single blog post that seems to be in a left column as part of a 2 column row. what is supposed to be in the righ column? Check attached image
5. Ok, this did the trick.
What about the rest of my issues:
1. Sticky header is messing up the menus. menu items show on 2 rows instead of one, making tthe last element of the menu to be on top of other site elements. see images attached.
2. Number 4 from above
3. Setting Elated options - Portfolio - Enable Categories to No does not disable category from showing on singe portfolio items. Is this a bug or I am not doing it wright.
Thank you and waiting for a reply.
EDIT: for number 5, even if I regenerated the thumbs, related posts still show with original aspect ration. Can those be made square? Check attach image please.
EDIT: for number 5, even if I regenerated the thumbs, related posts still show with original aspect ration. Can those be made square? Check attach image please.
Hi,
2) We will check it, thank you for notice.
4) Right part of that column is reserved for sharing of the blog post. It needs to be enabled in Elated Options > Social Network and there enable share for blog posts and choose for which social networks you want to enable share.
5) Can you please try to use blog's featured images with same dimensions as we used in our demo site. Precisely, we have used 1300x806px and they will be rendered as in our demo site.
New issues:
1) We solved the issue for you with implementation of this Custom Css code:
.eltd-vertical-align-containers .eltd-position-center:before, .eltd-vertical-align-containers .eltd-position-left:before, .eltd-vertical-align-containers .eltd-position-right:before{margin-right: 0;
}
2) Check 4)
3) We solved it for you using this Custom Css code that we have implemented for you:
.eltd-portfolio-single-holder .eltd-ps-info-holder .eltd-ps-info-item.eltd-ps-categories{display: none;
}
Please let us know if this solved the issues you were facing and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok thank you, but resolving with custom css is a workaround... those are bugs in the theme that needs to be fixed by your developer. I case I want to reenable those features in the future I need to remember the custom CSS workaround.
For number 5, you do not have a blog post where related posts option is enabled. I cannot see an example on you demo theme.
Hi,
We totally understand that so that's why we have provided you a quick workaround until our dev team solves the issue so the setting can be set from the back-end. For now please use this code as a solution.
5) Here is a screenshot of our demo site where such options is enabled https://www.screencast.com/t/PoTCZuawFck and once blog posts have same images they will be rendered properly.
Please let us know if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.