Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Thank you in advnace for creating the BEST photography theme I've seen yet! I was hoping you could fix the alignment issue on the page I've sent you over to mimic the other two. I've looked at all the options in the backend and copied them but haven't been able to figure it out!
If you are referring to logo outside of the grid it is because you are using different header type on that page. Please set per page header options to be same like on this page http://missiondemos.com/jonathan/
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thank you for credentials, we tracked down the issue and fixed it for you. So the issue was related to Passepartout size for that page, for your home page it was set 48px https://www.screencast.com/t/ldPyHyt6h and for that page was only 4px, so once we have typed 48px for Passepartout for Fashion page, in the back-end of it, they now look exactly the same https://www.screencast.com/t/dk6PaDN1 .
Please check your site now and follow this instruction for each page that is facing same issue.
If there is anything else we can do for you, please do not hesitate to ask.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thank you in advnace for creating the BEST photography theme I've seen yet! I was hoping you could fix the alignment issue on the page I've sent you over to mimic the other two. I've looked at all the options in the backend and copied them but haven't been able to figure it out!
Thank you so much!
Hello,
If you are referring to logo outside of the grid it is because you are using different header type on that page. Please set per page header options to be same like on this page http://missiondemos.com/jonathan/
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I'm sorry but I have copied the settings exactly and it's off even more now. www.jonathanwestbrook.com is where I'm trying to be.
www.jonathanwestbrook.com/fashion
Is the same exact page settings.
Hello,
Would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Thank you for credentials, we tracked down the issue and fixed it for you. So the issue was related to Passepartout size for that page, for your home page it was set 48px https://www.screencast.com/t/ldPyHyt6h and for that page was only 4px, so once we have typed 48px for Passepartout for Fashion page, in the back-end of it, they now look exactly the same https://www.screencast.com/t/dk6PaDN1 .
Please check your site now and follow this instruction for each page that is facing same issue.
If there is anything else we can do for you, please do not hesitate to ask.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.