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  Public Ticket #1315237
Theme loading is slow
Closed

Comments

  • rakeshgandla started the conversation

    Hello Elated Themes,

    I bought the Diorama theme couple of months back, and i have installed to the following domain https://strawberrybranding.com. every thing is going good, but the theme loading is very slow and icons are not loading properly they are coming as boxes.

    I'm using ultimate shared hosting from godaddy with 2gb Ram and unlimited space along with CDN from cloudflare.

    can you please help me out to improve the seed of loading theme.

    looking forward to hear.

    Regards

    Rakesh Gandla

  •  1,845
    Elated replied

    Hello Rakesh Gandla,

    1) We have tested your site using GTMetrix and here are the results https://www.screencast.com/t/4gqNlTwmX7iP so you should optimize your site a bit to get faster loading time. First of all you need to optimize your images.

    You can optimize your images with some tool:
    www.jpegmini.com/

    Also you can install some plugin for cache, like WP Fastest Cache:

    https://sr.wordpress.org/plugins/wp-fastest-cache/

    http://wordpress.org/plugins/wp-super-cache/

    https://wordpress.org/plugins/w3-total-cache/

    or premium one http://wp-rocket.me/

    Leverage browser caching:
    http://www.feedthebot.com/pagespeed/leverage-browser-caching.html

    Please follow these instructions and let us know if this improved your site speed.

    2) Icons not displaying properly issue can be solved by following instructions from next article Icons Are Not Showing, Or Displaying Like Squares and Strange Characters

    Please let us know if this was helpful and if there is anything else we can do for you.

    Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • rakeshgandla replied

    Hey thanks for writing back, still i'm facing the same issue. Now my site is completely not loading.

    Can you please show me a solution as this is damaging my company reputation.

    looking forward to hear.

    Regards

    Rakesh Gandla

  •  1,845
    Elated replied

    Hello,

    We have just checked this on your website and it seems like everything works/looks just fine, as you can see in the following screenshot

    Please try deleting your browser cache, or access your website from another browser/computer to see if the problem persists.


    Users can optimize site for speed, but good percentage is caused by server itself, so end users should increase performance on their own, and to to make sure that they are using reliable hosting service providers with high resources, and with fast and secure servers.

    Here are some general tips for speeding up your website, and please note, you can't minimize files like js.php and css.php, because they are dynamically created.

    1) You can check how to optimize your website here: (in this part, minimization of those files will be mentioned): https://gtmetrix.com/

    2) Optimize your images with some tool: www.jpegmini.com/

    3) Also you can install some plugin for cache, like WP Fastest Cache:

    https://sr.wordpress.org/plugins/wp-fastest-cache/ http://wordpress.org/plugins/wp-super-cache/

    https://wordpress.org/plugins/w3-total-cache/

    or premium one http://wp-rocket.me/

    4) You can enable gzip compression on your server. You should paste this code to .htaccess file located in your folder:

    <ifModule mod_gzip.c>
    mod_gzip_on Yes
    mod_gzip_dechunk Yes
    mod_gzip_item_include file .(html?|txt|css|js|php|pl)$
    mod_gzip_item_include handler ^cgi-script$
    mod_gzip_item_include mime ^text/.*
    mod_gzip_item_include mime ^application/x-javascript.*
    mod_gzip_item_exclude mime ^image/.*
    mod_gzip_item_exclude rspheader ^Content-Encoding:.*gzip.*
    </ifModule>


    http://www.feedthebot.com/pagespeed/enable-compression.html

    5) Leverage browser caching: http://www.feedthebot.com/pagespeed/leverage-browser-caching.html

    6) Use ate least PHP 5.6 or greater in order to process PHP code faster, and to fix older version bugs. Note that wordpress is now recommending PHP 7.0 or greater https://wordpress.org/about/requirements/


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • rakeshgandla replied

    I have made all the changes on the website for speeding up, but still when i'm trying to loading the site i'm facing the same issue. The pulse keep on blinking.

    this is an issue with the theme, can you please help me out for the same.

    i'm attaching the GT metrics stats and issue screenshot.

    earliest reply will be highly appreciated.

    looking forward to hear.

    -rakesh gandla

  •  1,845
    Elated replied

    Hello,

    We have just checked this on your website and as you can see in the following screenshot we noticed a lot of errors in your Console.

    It is possible that some 3rd party plugin cause this issue or can be hosting related.

    Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please contact your hosting service regarding this errors in Console.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.