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We are unable to enter WordPress login area https://www.screencast.com/t/gswhWH3AmX but after deleting theme over FTP we managed to login. Unforgettably because of small upload max file size PHP directive fro your hosting plan you cannot install the theme over WP, and when we tried to upload over FTP we were getting disconnected https://www.screencast.com/t/UN0j15Kup . We managed to remove BizFinder installation over FTP, and you will be able to login to WP dashboard. Since this is hosting related issue, please contact their support and ask them to extract bizfinder.zip content inside wp-cotnent / themes folder.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi Guys,
Just brought this product today and It will not upload, I tired via Wordpress and Filezila to the server and there is an issue please see below:
searchcare.uk [Thu Oct 05 13:19:15 2017] [error] [client 80.90.193.161:34110] AH01215: PHP Warning: require_once(/home/cluster-sites/1/s/searchcare.uk/public_html/wp-content/themes/bizfinder/framework/lib/eltd.layout2.php): failed to open stream: No such file or directory in /home/cluster-sites/1/s/searchcare.uk/public_html/wp-content/themes/bizfinder/framework/eltd-framework.php on line 5: /home/cluster-sites/1/s/searchcare.uk/public_html/wp-admin/index.php
Please can you fix this issue asap please as its faulty.
Hi Guys,
Please see the information requested please:
WordPress:
http://www.searchcare.uk
Username: admin
Password: w&PBDX&qSae!2AwmZ!
FTP admin access:
Username: adminftp@171131507198471
FTP SERVER IP: 46.32.240.14
FTP PASSWORD: k@zmanN8..
Thanks
Hi there,
We are unable to enter WordPress login area https://www.screencast.com/t/gswhWH3AmX but after deleting theme over FTP we managed to login. Unforgettably because of small upload max file size PHP directive fro your hosting plan you cannot install the theme over WP, and when we tried to upload over FTP we were getting disconnected https://www.screencast.com/t/UN0j15Kup . We managed to remove BizFinder installation over FTP, and you will be able to login to WP dashboard. Since this is hosting related issue, please contact their support and ask them to extract bizfinder.zip content inside wp-cotnent / themes folder.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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