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  Public Ticket #1329081
Import Demo
Closed

Comments

  • matyuu started the conversation

    Hi,

    Thanks for this beautiful theme but I can't import the demo theme. It's stops at 70% or 80% then it makes a connection error to the database.

    Thanks for your answer,

    Sandra


  •  1,845
    Elated replied

    Hello,

    Thanks for writing in.

    Seems like the reason why you're having this issue are low server resource settings.
    Could you please try to increase these (MASTER) values or ask your hosting service to do it for you.

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M
    max_input_vars = 3000

    After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. We're waiting for your response, thanks!


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