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  Public Ticket #1357391
Theme Upload Issue
Closed

Comments

  • Becks started the conversation
    November 4, 2017 at 9:38am

    Hi,  I'm unable to upload the theme to wordpress; I just get "Are you sure you want to do this? Please try again."

    I can get the child zip to upload, but not the main zip file. 

  •  1,845
    Elated replied
    November 6, 2017 at 9:53am

    Hello,

    Thanks for writing in.

    What to do when I get this message while trying to install the theme: “Are you sure you want to do this? Please try again” ?

    This message means that theme zip file is larger than max upload file size allowed in configuration of your server. Please either increase that limit or upload the theme via ftp (second method explained in our documentation). 

    First, make sure that you increase your resources. Common problem with Import can be WordPress memory limit and upload time, and it is good if you can increase these values or ask your hosting service to do that for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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