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  Public Ticket #1357469
icons not working
Closed

Comments

  •   mateo123 started the conversation
  •  1,845
    Elated replied

    Hi there,

    Welcome and thanks for choosing our theme.

    The problem your having is related to cross origin issue and it has to be solved on your side. Here is the instruction inside the link for you to fix it that works for all browsers:

    http://meyermed.com/2015/03/fix-font-awesome-icons-not-displaying/

    Basically, all you need to do is modify the .htaccess file in the root directory and add this code:

    <ifmodule mod_headers.c=""> 
    <filesmatch "\.(ttf|ttc|otf|eot|woff|font.css|css)$"="">
    Header set Access-Control-Allow-Origin "*"
    </filesmatch> </ifmodule>

    Please let us know if there is anything else we can do for you, thanks!


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • mateo123 replied

    Hi again, i added the code in the root of my .htaccess but still the same result it doesn't fix it, look at the photo what it says

  •  1,845
    Elated replied

    Hello,

    If your font awesome icons or custom fonts are not showing up in a certain browser (mainly Firefox or IE), then you have two solutions you can take.

    Solution >>

    Create .htaccess file in the root folder on the same domain where fonts are hosted and add the following code into it:

    # Apache config
    <FilesMatch ".(eot|ttf|otf|woff)">
     Header set Access-Control-Allow-Origin "*"
    </FilesMatch>

    Detailed Steps:

    So first you log in to your FTP server and find the root folder of your wordperss installation (you can see the ‘wp-admin’, ‘wp-content’ etc folders there)

    Create a new file, name it just ‘.htaccess’ (without quotes),

    Next select that .htaccess file and edit it. (or if you don’t see the edit option, copy this file to your local PC, edit it locally in a text editor, add the code I’ve shown below save the file) then move the file back to the ftp server into same location)

    Then, paste this code into that file, save the file and upload it back to your FTP server into the same folder.

    # Apache config
    <FilesMatch ".(eot|ttf|otf|woff)">
     Header set Access-Control-Allow-Origin "*"
    </FilesMatch>

    Your icons should be working now.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • mateo123 replied

    Yes it works With this code thank you

  •  1,845
    Elated replied

    Hello,

    You're welcome. Please let us know if there is anything else we can do for you, thanks!

    We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.