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We encounter some issues on the mobile version of our site. Sometimes, it appears that the site fails to load the correct version, and instead of page content, some visual composer elements are displayed(please see the attachment). When selecting "Request desktop site" the site is loading properly. Moving back to "Request mobile" you will notice the same error. We need your help to figure out what causes this issue and how to fix it.
Let me know if there is anything else I can help you with.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We encounter some issues on the mobile version of our site. Sometimes, it appears that the site fails to load the correct version, and instead of page content, some visual composer elements are displayed(please see the attachment). When selecting "Request desktop site" the site is loading properly. Moving back to "Request mobile" you will notice the same error. We need your help to figure out what causes this issue and how to fix it.
Thank you,
Gabrielle
Hello,
We have just tested this and as you can see in the following screenshot, it seems like everything looks just fine.
Please try deleting your browser cache or try to access your website from another browser/device to see if the problem persists.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Everything looks fine because we figure it out the problem. The Jetpack mobile theme was also enabled and this was causing the errors.
Hi there again,
I'm glad you've managed to solve the issue.
Let me know if there is anything else I can help you with.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.