Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Thanks for your help (again). I experience a lot of glitches with this theme.
When I change things, it doesn't show immediately so I have left it 12hrs and the same issue is arising.
The header image isn't loading on all pages and I'm not sure why.
It is loading on one page only (attached image) and none of the others.
I'd like it to be as big a logo as possible within template size, with the background parralax or moving if that's an option.
I'm getting confused with the header/menu options as I can see no changes when I adjust them.
Please advise on EXACTLY how the menu / logo settings should look to have the logo and menu show as desired.
The menu is also dropping down onto two lines instead of just one. It previously showed just one (last menu item is SHOP LUXURY) but that has dropped to the next line down.
Please advise on how to resolve and why this is happening so I can avoid in future?
Hello again,
Thanks for your help (again). I experience a lot of glitches with this theme.
When I change things, it doesn't show immediately so I have left it 12hrs and the same issue is arising.
The header image isn't loading on all pages and I'm not sure why.
It is loading on one page only (attached image) and none of the others.
I'd like it to be as big a logo as possible within template size, with the background parralax or moving if that's an option.
I'm getting confused with the header/menu options as I can see no changes when I adjust them.
Please advise on EXACTLY how the menu / logo settings should look to have the logo and menu show as desired.
The menu is also dropping down onto two lines instead of just one. It previously showed just one (last menu item is SHOP LUXURY) but that has dropped to the next line down.
Please advise on how to resolve and why this is happening so I can avoid in future?
Thank you!
R
Hello,
It is possible that something has not been installed/adjusted correctly, or it can be hosting related.
Also, at times some plugin might cause the issue, so we need your wp-admin credentials in order to inspect it closer.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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