Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1377453
icon issue
Closed

Comments

  • sillenoel started the conversation

    Dear elated themes 

    I have a issue on my chrome browser with woocommerce shop icons, search icon i main menu and social icons in topbar menu (see my attachment foto) I have added the css code for menu issues for chrome, but i don't work in this case. 


    I also want to know if it is possible to download a new version of the theme? After I upgraded to the new wordpress version, the theme says that some files for woocommerce should be updated too. 


    Thanks 


    Best from Sille

  •  1,845
    Elated replied

    Hello,

    1. If your font awesome icons or custom fonts are not showing up in a certain browser (mainly Firefox or IE), then you have two solutions you can take.

    Solution:

    Create .htaccess file in the root folder on the same domain where fonts are hosted and add the following code into it:

    # Apache config
    <FilesMatch ".(eot|ttf|otf|woff)">
     Header set Access-Control-Allow-Origin "*"
    </FilesMatch>

    Detailed Steps:

    So first you log in to your FTP server and find the root folder of your wordperss installation (you can see the ‘wp-admin’, ‘wp-content’ etc folders there)

    Create a new file, name it just ‘.htaccess’ (without quotes),

    Next select that .htaccess file and edit it. (or if you don’t see the edit option, copy this file to your local PC, edit it locally in a text editor, add the code I’ve shown below save the file) then move the file back to the ftp server into same location)

    Then, paste this code into that file, save the file and upload it back to your FTP server into the same folder.

    # Apache config
    <FilesMatch ".(eot|ttf|otf|woff)">
     Header set Access-Control-Allow-Origin "*"
    </FilesMatch>

    Your icons should be working now.

    2. This is just a warning regarding slightly incompatibility between two WooCommerce files and theme template and it will not cause any issue with theme and shop functionality on your side. Your shop will work fine without any issue, so you can ignore this warning in the back-end.

    Our developers are working hard on preparing updates for all our themes, and we are releasing them one  by one. We hope that update will be available soon. We delay with theme update because woocommerce developers still change files, today is 3.2.5 version. We have update theme files to be compatible with woocoomerce version 3.2.1, but in the meantime newer version got released, but no changes in functionality were released so you should not worry regarding this warning.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.