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  Public Ticket #1383192
Difficulty Installing theme
Closed

Comments

  • Christine_Havens started the conversation

    Hi There, 

    I originally built my site on a different URL, using the Savory theme. Last week I moved all of my files from this subdomain back to christine-havens.com, my main website. The original subdomain no longer exists and I'm now having issues activating the Savory theme on christine-havens.com. When I try to activate it or the child theme, it crashes the entire site. 

    I'm also getting the following error message log from my server: [27-Nov-2017 18:25:49] PHP Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home3/hristmg9/public_html/wp-content/themes/savory/framework/lib/eltd.layout-part2.php on line 1290

    Any thoughts? 

    Best Regards, 

    Christine 


  •  1,845
    Elated replied

    Hi there,

    If you are seeing one of following errors T_PAAMAYIM_NEKUDOTAYIM or unexpected '[':

    You need to contact hosting service provider, and to ask them to increase server PHP version according to WP requirements: https://wordpress.org/about/requirements/

    PHP 7, or at least to PHP 5.6 would be needed. The error you are getting is because the current PHP version is below version 5.3.

    Theme will probably work with PHP 5.4 but some plugins may require higher versions of PHP like for example WooCommerce https://docs.woocommerce.com/document/server-requirements/ so if it is possible it is always advisable to follow WordPress recommendations.

    Let me know if there is anything else I can help you with.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • Christine_Havens replied

    Excellent, increasing the PHP has definitely solved the problem. The migration of the website I built on a subdomain did not go totally smoothly. I'm now getting a 404 Error Page whenever I try to access a post from the main drop down menu or when I try to view posts generally. Is there a way that I can fix this? 

  •  1,845
    Elated replied

    Hi there,

    Unfortunately this is not something that we specialize in and it's outside of our support jurisdiction.

    But here is a helpful article that you can take a look at:

    Please have a look at this article as it covers how to properly migrate from local to a live server: http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/


    Let us know if there is anything else we can help you with.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.