Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
And when screen is more than 1600 px portfolio list change item order, can i disable it somehow or maybe you can help me with this ? ( http://sharing.itence.ru )
As we have already mentioned in your previous ticket it is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look.
- Regarding portfolio list, unfortunately, layout is controlled by masonry script, and it cannot be altered with custom css. Achieving this will require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.
In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello when i click here ( http://sharing.itence.ru/portfolio-item/brunello-cucinelli/ ) on second menu item (it's anchor on main page, second section) it's redirect me to first section, can you help me somehow ?
And when screen is more than 1600 px portfolio list change item order, can i disable it somehow or maybe you can help me with this ? ( http://sharing.itence.ru )
Hello,
As we have already mentioned in your previous ticket it is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look.
- Regarding portfolio list, unfortunately, layout is controlled by masonry script, and it cannot be altered with custom css. Achieving this will require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.
In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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