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  Public Ticket #1394806
Problem scrolling
Closed

Comments

  • Kite Software started the conversation

    Hello.

    I'm having some problem with Satine theme. It happens only in an iPad (not in iOS because in an iPhone works fine). 

    I'm attaching a video, I hope you can notice the bug there. When scrolling sometimes it scrolls normally but sometimes it gets "sticky" and it's really hard and annoying to get out of that bug (touching arround and trying until you can scroll normally again).

    In the video you'll notice sometimes I'm scrolling long distances and sometimes it gets very weird.


    Video here

    Hope you know about this and can give me some workaround to solve this or review this in a future because I have to finish this design for a client.

    Also you can enter the development web page in the link attached to this message.

    I will apreciate your answer.

    Greetings.

    Lautaro Piatti.

    Kite Software.

  •  1,845
    Elated replied

    Hello,

    Would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • Kite Software replied

    Hello again.

    After an intensive search arround plugins, CSS and etc. I found a weird bug with a CSS line.

    Sorry for bothering you with a problem that I accidentally caused. 

    Anyways thanks for you support.

  •  1,845
    Elated replied

    Hello,

    It's ok. Please let us know if there is anything else we can do for you, thanks!


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.