Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hi! I have a new problem. In some mobiles (iphones mainly) there is an error when the menu is displayed, some elements of menu doesn't show, and this is variable, sometimes are some elements and sometimes are others, and sometimes all shows fine.
We have just checked this on your website and as you can see in the following screenshots, it seems like everything works/looks just fine.
Anyhow, it is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
If the problem persist, try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi! I have a new problem. In some mobiles (iphones mainly) there is an error when the menu is displayed, some elements of menu doesn't show, and this is variable, sometimes are some elements and sometimes are others, and sometimes all shows fine.
Thank you!
Hello,
We have just checked this on your website and as you can see in the following screenshots, it seems like everything works/looks just fine.
Anyhow, it is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
If the problem persist, try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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