Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
i have a problem with your theme. My client want customize his website with your theme with the data of your demo over themeforest, but when I try to download your demo data, the download go on block at 50 or 80% and don't move. Can you help me to download all the demo data?
Other little question. In the map there is icons orange that appear when we want see a zone of the map, this icons can I change with my icons? or a design of icon similar?
In 99% of the cases, issues with demo import are resources-related. Please take a look at this article on how to increase these resources: https://elated.ticksy.com/article/10845/
- For the map, you need to tell me which particular page are these icons showing up, can you pleas provide url and a screenshot.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
After installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop).
Then you can import the demo with our OneClick (Elated Options >> Import) or native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.
If the problem persist, please provide us with your wp-admin credentials (in Private Reply), and we will try to import the demo for you. We're waiting for your response, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
thanks for your support. I use your solution of import Demo with xml and now I suppose that the demo are update over findme theme.
Now I have a small problem. If I want to change the your homepage that are set "default" into a your "map page" wordpress don't want to be able to access at the section "personalization" where I change this page. (after the import of your demo this happened). Can you have a resolution for this? If you want, create a user e password for see this problem and see if the demo are charge correctly...
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi Elated support,
i have a problem with your theme. My client want customize his website with your theme with the data of your demo over themeforest, but when I try to download your demo data, the download go on block at 50 or 80% and don't move. Can you help me to download all the demo data?
Other little question. In the map there is icons orange that appear when we want see a zone of the map, this icons can I change with my icons? or a design of icon similar?
I'm waiting you. Thanks a lot.
Regards
Jack
Hi there,
Welcome and thanks for choosing our theme.
In 99% of the cases, issues with demo import are resources-related. Please take a look at this article on how to increase these resources: https://elated.ticksy.com/article/10845/
- For the map, you need to tell me which particular page are these icons showing up, can you pleas provide url and a screenshot.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi elated support,
My hosting update the setting that you request for your theme but, if I import all of the content demo, the download stop into the 50% and don't go.
Can you fix the problem?
Thanks a lot
Regards
Jack
Hello,
After installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop).
Then you can import the demo with our OneClick (Elated Options >> Import) or native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.
If the problem persist, please provide us with your wp-admin credentials (in Private Reply), and we will try to import the demo for you. We're waiting for your response, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Elated support,
thanks for your support. I use your solution of import Demo with xml and now I suppose that the demo are update over findme theme.
Now I have a small problem. If I want to change the your homepage that are set "default" into a your "map page" wordpress don't want to be able to access at the section "personalization" where I change this page. (after the import of your demo this happened). Can you have a resolution for this? If you want, create a user e password for see this problem and see if the demo are charge correctly...
Waiting your ideas...
Thanks a lot,
Bye
Jack
You are very welcome
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.