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  Public Ticket #1409495
Demo import
Closed

Comments

  • jonathanalvarez started the conversation
    December 21, 2017 at 1:06am

    I can not import the demo

  •  1,845
    Elated replied
    December 21, 2017 at 8:55am

    Hello,

    Thanks for writing in.

    After installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop). 

    Then you can import the demo with our OneClick (Elated Options >> Import) or native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

    Before that, please check your server resource settings. 

    Try to increase these (MASTER) values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. We're waiting for your response, thanks!

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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