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Okay
  Public Ticket #1413024
Responsive problems
Closed

Comments

  • berthierstephani started the conversation

    Hello,

    My website is completely broken on mobile, the menu is not present and images are too big. 

    Could you check it out  ?

    atelierberthier.com

  • berthierstephani replied

    Some images 

  •  1,845
    Elated replied

    Hello,

    We have just checked this on your website and we noticed that you're having this issue because something has been adjusted wrong. As you can see in the following screenshot, you've added some padding (left/right) in Row settings. Just go to alter that page and then remove these padding values through Row Settings >> Design options.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  • berthierstephani replied

    Hello,

    In diorama there is a "design style" but no "design option". I can't find what you are talking about... Be more precise please.

  •  1,845
    Elated replied

    Hello,

    Just go to edit that page >> and then go to Design Options within Row Settings, like we did here

    If the problem persists, please provide us wp-admin credentials (in Private Reply) so we can take a closer look.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   berthierstephani replied privately
  •  1,845
    Elated replied

    Hello,

    We have just checked this on your website (homepage) and it seems like everything looks just fine now

    Please make these changes for all other pages with this issue.

    Then please try deleting your browser cache, or access your website from another browser/computer to see if the problem persists.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • berthierstephani replied

    Hello, 

    It 's not okay,  the menu is still not present on mobile and the footer is broken. I get rid of all the paddings that I am quite sure I never added - it comes from your demo content. Also I erased all my CSS to try if the problem is in my changes. But no and I can't find where the problem is. 

    I hope you will find what's going on.

    thanks

    I am supposed to have that see pictures

  •   Elated replied privately
  • berthierstephani replied

    ok thanks ! 

  •  1,845
    Elated replied

    Hello,

    You're welcome. Please let us know if there is anything else we can do for you, thanks!


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.