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  Public Ticket #1420119
Problem With Import Demo Content
Closed

Comments

  • Marco Rossmann started the conversation
    January 4, 2018 at 10:40am

    Hello,

    I have a problem with Import Demo Content. I have tried update from Import Menù of the Elated Options and from The Import section of Instruments WP.

    After some minute the system return me this error:

    Fatal error: Class 'DOMDocument' not found in /var/www/html/wp-content/plugins/wordpress-importer/parsers.php on line 61

    Could you help me to complete the import?

    Thanks in advance and King regards.

    Marco

  •  1,845
    Elated replied
    January 5, 2018 at 9:58am

    Hello,

    Thanks for writing in. 

    It is possible that something was uploaded wrong or something is corrupt with your WP install. Download a fresh copy of the theme and install it. Before that please check the version of PHP that your server is using. Please make sure your server is using PHP version that is at least 5.5, but not 7.1, so between 5.5 and 7. Just contact your server hosting and let ask them to do this for you.

    Also, check your server resource settings, using this plugin >> https://wordpress.org/plugins/wordpress-php-info/

    Please check/increase these values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    Anyhow, please note that after installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop). 

    Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

    If you  import the demo via XML, note that you need to import Options and Widgets, after that in Elated Pitons >> Import

    Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

    Please let us know if this solved the issue. If the problem persists, please provide us wp-admin credentials (in Private Reply) so we can take a closer look.

    We're waiting for your response, thanks!

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • Marco Rossmann replied
    January 6, 2018 at 8:53am

    Hello,


    I have solved the problem. The error was generated for a missing packet on my Linux VPS Cloud. I found the solutions on this thread: https://open.vanillaforums.com/discussion/22002/solved-fatal-error-class-domdocument-not-found-in-var-www-html-community-answers

    The missing packet is the php-xml. If you think that is useful solution for your customer, post the solution. If you need any further information, please ask

    Best regards,

    Marco

  •  1,845
    Elated replied
    January 9, 2018 at 9:21am

    Hi there,

    I'm glad you've managed to make it work.

    And thanks for posting the solution.


    Let me know if there is anything else I can help you with.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.