Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
For some reason, even though it shows that my revolution slider plugin is installed and activated I am getting an error reading it cannot find the slider with the alias "creative-agency-home." When I go to click on the site that is listed it seems to be requesting that I create an account or purchase some kind of license. I love this theme and the fact that you can use pre-designed pages for you own site. I am looking to mix and match some of the elements to make a unique page however that seems to be an issue for most of the pages since they use some sort of slide show.
That is because rev slider sliders needs to be imported separately from WordPress back end > Slider Revolution > Import slider, and then navigate to theme forest download with documentation folder / xml export / revslider and select slider which needs to be imported.
If you have hard time doing this then please provide us with WordPress admin access in PRIVATE REPLY since this is public ticket and we will try to import sliders for you.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
For some reason, even though it shows that my revolution slider plugin is installed and activated I am getting an error reading it cannot find the slider with the alias "creative-agency-home." When I go to click on the site that is listed it seems to be requesting that I create an account or purchase some kind of license. I love this theme and the fact that you can use pre-designed pages for you own site. I am looking to mix and match some of the elements to make a unique page however that seems to be an issue for most of the pages since they use some sort of slide show.
Thanks
Hi there,
That is because rev slider sliders needs to be imported separately from WordPress back end > Slider Revolution > Import slider, and then navigate to theme forest download with documentation folder / xml export / revslider and select slider which needs to be imported.
If you have hard time doing this then please provide us with WordPress admin access in PRIVATE REPLY since this is public ticket and we will try to import sliders for you.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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