Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1439079
Font Family and Color doesn't change
Closed

Comments

  • Marco Rossmann started the conversation
    January 20, 2018 at 7:52am

    Hello,

    I don't understand why the Font Family and Color doesn't change when I set "Raleway" and #85b935. I send you two screenshot with the options I have change. If you need I could give you backend credentials. I have tried add some CSS rules to change Font Family and they work, but there is the reload effect that is so unprofessional.

    Waiting for an answer and thanks in advance.

    Marco

  •  1,845
    Elated replied
    January 22, 2018 at 8:34am

    Hello,

    It is possible that you're having this issue because of low server resource settings.

    Could you please try to increase these values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    If the problem persists, please provide us wp-admin credentials (in Private Reply) so we could inspect this and try to fix as soon as possible!

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   Marco Rossmann replied privately
  •   Elated replied privately
  •   Marco Rossmann replied privately
  •   Elated replied privately
  •   Marco Rossmann replied privately
  •   Elated replied privately
  •   Marco Rossmann replied privately
  •   Marco Rossmann replied privately
  •  1,845
    Elated replied
    January 31, 2018 at 4:18pm

    Hi,

    We set Search option for you. Please check your site.

    We hope that this works well for you.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   Marco Rossmann replied privately
  •  1,845
    Elated replied
    February 2, 2018 at 4:41pm

    Hello Marco,

    By placing search opener inside header widget area https://www.screencast.com/t/usvZ9EB6j1hv

    Best Regards!

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • Marco Rossmann replied
    February 2, 2018 at 5:26pm

    Hi,

    thanks. There is a problem with .pot file to translate it from English to italian. The error is "

    duplicate message definition...
this is the location of the first definition

    There is only .pot file and no .po file. Could you fix it and sent me the correct file?

    Thanks

  •  1,845
    Elated replied
    February 5, 2018 at 3:11pm

    Hello,

    Please note that you can use .pot file in order to create .po files.

    Just open .pot file in Poedit software.

    You can use this attached pot file

    Please let us know if this solved the issue and if there is anything else we can do for you.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   Marco Rossmann replied privately
  •  1,845
    Elated replied
    February 7, 2018 at 11:54am

    Hello,

    Please try to use this file that we attached now. That should do the job.

    We have just checked this and that works properly on our side.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • Marco Rossmann replied
    February 10, 2018 at 3:25pm

    Hello,

    with this .pot file the Poedit create the translation. Have you find the error?

    Marco

  •  1,845
    Elated replied
    February 13, 2018 at 12:26pm

    Hi there,

    Yes, and we fixed it and sent you new pot file.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.