Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1439321
Errors during install
Closed

Comments

  • WNM2017 started the conversation
    January 20, 2018 at 2:35pm

    Hi, I'm getting errors when installing Bjorn on the latest Wordpress 4.9.2

    Wordpress is a clean installation with no other plugins or themes installed or activated.

    I installed the bjorn.zip and bjorn-child.zip and activated the bjorn-child.zip


    During install, I get the following errror:

    Warning: sprintf(): Too few arguments in /home/thewenot/public_html/wp-admin/includes/class-bulk-upgrader-skin.php on line 150


    When I activate the plugins for the first time I get the following error:

    Fatal error: Uncaught Error: Call to a member function get_url() on null in /home/thewenot/public_html/wp-content/plugins/revslider/includes/template.class.php:136 Stack trace: #0 /home/thewenot/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php(112): RevSliderTemplate->_get_template_list() #1 /home/thewenot/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php(44): RevSliderAdmin->init() #2 /home/thewenot/public_html/wp-content/plugins/revslider/revslider.php(168): RevSliderAdmin->__construct('/home/thewenot/...') #3 /home/thewenot/public_html/wp-admin/includes/plugin.php(555): include_once('/home/thewenot/...') #4 /home/thewenot/public_html/wp-admin/includes/plugin.php(747): activate_plugin('revslider/revsl...', '', false, false) #5 /home/thewenot/public_html/wp-content/themes/bjorn/includes/plugins/class-tgm-plugin-activation.php(3025): activate_plugins(Array) #6 /home/thewenot/public_html/wp-content/themes/bjorn/includes/plugins/class-tgm-plugin-activation.php(3073): TGMPA_List in /home/thewenot/public_html/wp-content/plugins/revslider/includes/template.class.php on line 136


    When I try to activate the plugins again I get the following error:

    Fatal error: Uncaught Error: Call to a member function get_url() on null in /home/thewenot/public_html/wp-content/plugins/revslider/includes/object-library.class.php:62 Stack trace: #0 /home/thewenot/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php(118): RevSliderObjectLibrary->_get_list() #1 /home/thewenot/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php(44): RevSliderAdmin->init() #2 /home/thewenot/public_html/wp-content/plugins/revslider/revslider.php(168): RevSliderAdmin->__construct('/home/thewenot/...') #3 /home/thewenot/public_html/wp-admin/includes/plugin.php(555): include_once('/home/thewenot/...') #4 /home/thewenot/public_html/wp-admin/includes/plugin.php(747): activate_plugin('revslider/revsl...', '', false, false) #5 /home/thewenot/public_html/wp-content/themes/bjorn/includes/plugins/class-tgm-plugin-activation.php(3025): activate_plugins(Array) #6 /home/thewenot/public_html/wp-content/themes/bjorn/includes/plugins/class-tgm-plugin-activation.php(3073): TGMPA_Lis in /home/thewenot/public_html/wp-content/plugins/revslider/includes/object-library.class.php on line 62


    Please could you fix these errors during installation and send or update the bjorn.zip and bjorn-child.zip files? I'd be happy to provide more info if needed.


    Thanks


  •  1,845
    Elated replied
    January 22, 2018 at 8:51am

    Hello,

    Thanks for writing in.

    It is possible that you're having this issue because of low server resource settings.

    Could you please try to increase these values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    Also, please make sure your server is using PHP version that is at least 5.5, but not 7.1, so between 5.5 and 7. Just contact your server hosting and let ask them to do this for you.

    Please let us know if this solved the issue and if there is anything else we can do for you.

    If the problem persists, please provide us wp-admin credentials (in Private Reply) so we can take a closer look.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   WNM2017 replied privately
  •   Elated replied privately
  • WNM2017 replied
    January 24, 2018 at 9:49am

    Thanks for doing that. Did you activate the plugins one by one? When I tried to activate them all at the same time I got the errors I mentioned.

    I'm just curious as to why I was getting those errors or how to avoid them in case I need to re-install my Wordpress installation?

    Thanks

    Ali

  •  1,845
    Elated replied
    January 25, 2018 at 8:46am

    Hello,

    I'm not sure, but I think that I've activated them one by one.

    Regarding the warnings, you shouldn't worry about that (it won't affect the performance of the website). You should be able to disable it by setting the WP debug function to false, you can read more about it here: https://codex.wordpress.org/WP_DEBUG , or contact your hosting provider and ask them to disable Warnings display.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.