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  Public Ticket #1459161
can't translate theme
Closed

Comments

  • mbar1 started the conversation

    hi,

    i import in poedit the .pot file in wp-content/themes/kendall/languages and it gave me an error about duplicate strings or something (i didn't understood well) but .poedit would correct it automatically.

    so i saved the file 'auto-corrected' and started to translate.

    it doesn't work, i refreshed the page a thousand time but my site it's not translated.


    any advice?

    thank you.

  •  1,845
    Elated replied

    Hi there,

    Thanks for writing in.

    Try using this .pot file (in the attachment)


    Let me know if that works.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  • mbar1 replied

    it doesn't work. 


    i saved the file as kendall-it_IT and it_IT but still doesn't work.


  •   Elated replied privately
  • mbar1 replied

    I prefer to translate with poedit than translate with a plugin.

    I never had problems with poedit and po files, translating the file and putting into the folder,


    but i don't know why it doesn't work with this theme.

  •   Elated replied privately
  •   mbar1 replied privately
  •  1,845
    Elated replied

    Hi there,

    We need a bit more time to take a look into this.

    It has been forwarded to one of our developers to take a closer look into it.

    Sorry for the delay.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • mbar1 replied

    any news?

  •  1,845
    Elated replied

    Hi there,

    In the attachment you wil find the new generated pot file. As well as you will need to change these template files in your themes folder.

    1. https://www.screencast.com/t/GYZEamBM

    2. https://www.screencast.com/t/0HG4PSj377s

    So change this and try to translate it once again.

    Keep us updated on this.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • mbar1 replied

    It works!!! :)


    thank you so much

  •  1,845
    Elated replied

    Hello,

    You're welcome. Please let us know if there is anything else we can do for you, thanks!

    We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads  This way you’ll be helping us improve our support services and make them even more efficient.



    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.