Hello, 

Thanks for writing in and sorry for late response. We had a few days off because of the national holiday.

Please note that after installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop). 

Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

If you  import the demo via XML, note that you need to import Options and Widgets, after that in Elated Options >> Import

Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

Before that, please check your server resource settings. Check/increase these values or ask your hosting service to do it for you.

max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

You can use this plugin in order to check it >> https://wordpress.org/plugins/wordpress-php-info/

After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. 

Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

Regarding to Visual Composer (WP Bakery PB) plugin, just install the latest version of Visual  Composer (WP Bakery) plugin.

Here is a link to the latest version of WPBakery Page Builder for WordPress (formerly Visual Composer):
https://www.dropbox.com/sh/pyglq8ku0xs0m03/AAB0lZKBwTYSOyWFLzayvP7ra?dl=0

You'll need to delete the old version and then navigate to Dashboard > Plugins > Install New and upload new one.

Visual Composer and Rev Slider come with our theme as bundled plugin via extended licence we have bought. More about it can be found in this article https://elated.ticksy.com/article/10866/ and also there is another useful link on Envato about bundled plugins in that article. 

So, VC and Rev Slider will work fine for you, just ignore messages and warning about activation of it.

Please let us know if there is anything else we can do for you.

Hi there,

1. Please check if you have set your main navigation to be mobile navigation as well https://www.screencast.com/t/lw7MsK4XR 

as right now once we check your nav on mobile we cant open the dropdown menu at all. You can also procide us with your Wp-admin access so we can take a closer look.

2. The problem your having is related to cross origin issue and it has to be solved on your side. Here is the instruction inside the link for you to fix it that works for all browsers:

http://meyermed.com/2015/03/fix-font-awesome-icons-not-displaying/

Please let us know if there is anything else we can do for you, thanks!

Hello,

It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.

Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login (in Private Reply) and URL to your site and I’ll take a look.

Hello,

Unfortunately not, support is provided only over ticket system.

1. We have just checked this on your website and as you can see in the following screenshot it seems like everything works/looks just fine, excluding login widget (there is no enough room on smaller screens for all items within the mobile menu area)

You can try to add this css underneath in Appearance >> Customize >> Additional CSS field:

.eltd-position-right-inner .eltd-login-register-widget.widget {
    margin: 0;
}

2. There is no predefined option for that.

3. & 5. As we have already mentioned, there are a lot icons within your mobile menu area, and on some smaller screens there is no enough space all these items. Try to remove some of that for mobile view.

4. Our theme is fully compatible with WooCommerce plugin and you should get shop page like in our demo site http://trackstore.elated-themes.com/product/sports-equipment/ But since you are experiencing this issue it seems that you are using latest WooCommerce version and our theme is not yet fully compatible with that version, but we are working on theme update to cover that compatibility.

As a workaround until theme update is released you can either downgrade WooCommerce to previous version that our theme is compatible, which is 3.2.6 and you can download it from this link https://wordpress.org/plugins/woocommerce/advanced/ at the bottom of the page https://www.screencast.com/t/NwYzL9jomvV

Hello there again,

Please try using this:

.eltd-mobile-header .eltd-mobile-nav ul li {
  -webkit-transform: translateZ(0);
}

or even with important if needed:

.eltd-mobile-header .eltd-mobile-nav ul li {
  -webkit-transform: translateZ(0) !important;
}

As for the login it goes to this page which is looking fine:

Hello there,

Glad the fix worked for the menu. It's the apple actually that changed something on their mobile browser that is causing all these issues. But for now this is the only workaround we have.

As the login widget, not sure if you are still having issues with it.

But in general when creating a ticket, please include these:

1. URL with element that has the issue

2. Screenshot with element highlighted

3. Explanation of the issue

Thanks