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  Public Ticket #1477215
Drop down- Main menu
Closed

Comments

  • bolojones started the conversation

    I cannot get the drop down menu to show when I roll my mouse over the main menu. It only shows up when I minimise and maximise the home page and one I click on any menu, it disappears.

  •  1,845
    Elated replied

    Hello,

    As we have already said in your  previous ticket >> https://elated.ticksy.com/ticket/1475780/ we checked this out in your back-end and it seems like this is a problem with the server-setting, meaning that your hosting company will need to solvet this on your behalf. The problem is outdated MOD_SECURITY core ruleset.

    Please take a look at this article about this issue  >> https://docs.woocommerce.com/document/jquery-cookie-fails-to-load/

    Please let us know if this solved the issue and if there is anything else we can do for you. We are waiting your response.


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