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I am having problems when viewing the website while logged in or logged off. When I am working on the admin, and I am logged in, I see the website in correct size. But when I switch as a normal visitor, logged off, the elements, fonts and general view of the website is in bigger size. I would like the website to be seen as when I see it while logged in (smaller size). This only happens on the main page (home) not on the rest of the website pages. Changing all the website element sizes when switching from the home to the rest of the main menu pages (you can check directly on the website www.cofevins.com)
Attached screenshots of the different views. How can I fix it? It might be some property of the homepage settings.
Yes it does look fine now. The website changed suddenly the items size... and now it looks fine. The problem is that all pages had to be done again since all the elements were disrupted and not aligned due to this automatic resizing. I hope this is not happening again... Is it due to a bug from the theme or from the update?
Again, this morning the website shows different size elements and disruptions when logged in or logged out. Document attached comparing both sites (left logged in, right logged off). Review all images attached with my comments please. Additionally, some elements and icons / fonts are not correctly shown when logged off (see also in screenshots). Please I need a solution, I will be delivering this website to the client in few weeks and cannot have a website which changes every time.
If needed I can provide you with a user and password to login to my WP-admin.
Good afternoon
I am having problems when viewing the website while logged in or logged off. When I am working on the admin, and I am logged in, I see the website in correct size. But when I switch as a normal visitor, logged off, the elements, fonts and general view of the website is in bigger size. I would like the website to be seen as when I see it while logged in (smaller size). This only happens on the main page (home) not on the rest of the website pages. Changing all the website element sizes when switching from the home to the rest of the main menu pages (you can check directly on the website www.cofevins.com)
Attached screenshots of the different views. How can I fix it? It might be some property of the homepage settings.
Thanks for your help
Gloria
We have just checked this on your website and as you can see in the following screenshots it seems like everything works/looks just fine >>
Could you please tell us in which browser/device you have this issue, and also what we can do to reproduce this on our side? Thanks.
Also, please provide us with your wp-admin credentials (in Private Reply) so we can take a closer look.
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Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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Good afternoon.
Yes it does look fine now. The website changed suddenly the items size... and now it looks fine. The problem is that all pages had to be done again since all the elements were disrupted and not aligned due to this automatic resizing. I hope this is not happening again... Is it due to a bug from the theme or from the update?
Thanks,
Hello there,
We have never encountered a similar issue but please let us know if this happens again so we can inspect this further more.
Thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there
Again, this morning the website shows different size elements and disruptions when logged in or logged out. Document attached comparing both sites (left logged in, right logged off). Review all images attached with my comments please. Additionally, some elements and icons / fonts are not correctly shown when logged off (see also in screenshots). Please I need a solution, I will be delivering this website to the client in few weeks and cannot have a website which changes every time.
If needed I can provide you with a user and password to login to my WP-admin.
Thanks for your help,
Gloria