Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hello - I just purchased your theme, and I am unable to use it. I am getting this error when I try to do anything from within Wordpress or when I try to visit my site:
Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home/content/92/4294192/html/carly/portfolio/wp-content/themes/yvette/framework/lib/eltdf.layout3.php on line 70
This is very upsetting, as I purchased a theme to make creating a site easier, not harder, and I was hoping to create the site today as I need to use it early next week.
That is usually an error related to your PHP version on the server. Try contacting your hosting provider and ask them to increase your PHP version to the one suggested by wordpress here: https://wordpress.org/about/requirements/
For this error, PHP version 5.6 would be enough to work well.
Do let us know if you need any further assistance anytime.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello - I just purchased your theme, and I am unable to use it. I am getting this error when I try to do anything from within Wordpress or when I try to visit my site:
Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home/content/92/4294192/html/carly/portfolio/wp-content/themes/yvette/framework/lib/eltdf.layout3.php on line 70
This is very upsetting, as I purchased a theme to make creating a site easier, not harder, and I was hoping to create the site today as I need to use it early next week.
This theme is full of errors. I would like a full refund please. Thanks.
HI there,
That is usually an error related to your PHP version on the server. Try contacting your hosting provider and ask them to increase your PHP version to the one suggested by wordpress here: https://wordpress.org/about/requirements/
For this error, PHP version 5.6 would be enough to work well.
Do let us know if you need any further assistance anytime.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I upgraded to PHP 5.6 and the theme is now displaying! No need for a refund anymore. Thanks so much for your quick support. The theme looks great!
Hi there,
Glad we could help!
DO let us know if you need any further assistance.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.