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Okay
  Public Ticket #1492222
Frozen site
Closed

Comments

  • piotrek_wolomin started the conversation
    March 5, 2018 at 9:53pm

    Hi,

    There is a big problem. After you click on the photo, and close it, and you will repeat this operation a few times the sit is being frozen. You cannot choose anything on the product cart, you cannot ad it to basket and choose the options. This problem occurs on Google Chrome, Firefox, Internet Explorer.


    Regards,

    Peter

  •  1,845
    Elated replied
    March 7, 2018 at 8:27am

    Hello there,

    Thanks for writing in.

    I tried opening the lightbox of the single product image few times and closing, but I couldn't reproduce the issue.

    Is there any chance you can provide a video and clear instructions on how to reproduce it. Thanks


    Also, make sure to disable all 3rd party plugins.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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