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Okay
  Public Ticket #1500761
Errors during Install
Closed

Comments

  •   Cara Lustik started the conversation
  •   Cara Lustik replied privately
  •  1,845
    Elated replied
    March 14, 2018 at 10:30am

    Hello,

    We are sorry for the delay.

    We have just tried to check this in your back-end but as you can see in the following screenshot, we were not be able to access with wp-admin credentials from your previous reply >> https://postimg.org/image/dsx212k6b/

    It is possible that you're having this issue because of low server resource settings or low php version.

    Could you please try to increase these values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    Also, please make sure your server is using PHP version that is at least 5.6, but not 7.2, so between 5.6 and 7. Just contact your server hosting and let ask them to do this for you.

    You can use this plugin in order to check your server resource settings and php version >> https://wordpress.org/plugins/wordpress-php-info/

    If the problem persists, please provide us wp-admin credentials (in Private Reply) so we can take a closer look. We're waiting for your response, thanks!

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

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