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Hiya! Just purchased your beautiful theme, but having problems with installing.
when installing the demo, it keeps blocking at 90%, tried repeating the process about 9times to no avail.
Then on my site, there's a few error:
The menu items appear to be duplicated
I get an error like this: Revolution Slider Error: Slider with alias main-home not found. Maybe you mean: 'about-me' or 'design-studio' or 'landing' or 'left-menu-home'
After you do this, you can try to import the demo or just let us know and we will try to import the demo for you (in that case we need you permission to reset your wp database).
* Remove all menus before you run import the demo.
Please note that after installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop).
Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.
If you import the demo via XML, note that you need to import Options and Widgets, after that in Elated Options >> Import
Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.
Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.
We are waiting your response.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I followed the instructions, because I am having the same issue. Only, I cannot find the images for the Children's Ballet version. So I am assuming this is the reason why there is an error. It isn't linked to the images. I have removed all of the menus except for the one that the theme uses. The Slider is the only thing not coming up. Is there a needed update for the version that is uploaded with the theme?
Looking forward to your assistance. If I am able to have someone help with the install within the next 18 hours that would be wonderful!
Hiya! Just purchased your beautiful theme, but having problems with installing.
when installing the demo, it keeps blocking at 90%, tried repeating the process about 9times to no avail.
Then on my site, there's a few error:
The menu items appear to be duplicated
I get an error like this: Revolution Slider Error: Slider with alias main-home not found. Maybe you mean: 'about-me' or 'design-studio' or 'landing' or 'left-menu-home'
Please help!
here is a photo of the problem
Hello,
We are sorry for the delay, it was caused by weekend days.
Seems like the reason why you're having this issue are low server resource settings.
Could you please try to increase these (MASTER) values or ask your hosting service to do it for you.
You can use this plugin in order to check it >> https://wordpress.org/plugins/wordpress-php-info/
After you do this, you can try to import the demo or just let us know and we will try to import the demo for you (in that case we need you permission to reset your wp database).
* Remove all menus before you run import the demo.
Please note that after installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop).
Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.
If you import the demo via XML, note that you need to import Options and Widgets, after that in Elated Options >> Import
Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.
Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.
We are waiting your response.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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I followed the instructions, because I am having the same issue. Only, I cannot find the images for the Children's Ballet version. So I am assuming this is the reason why there is an error. It isn't linked to the images. I have removed all of the menus except for the one that the theme uses. The Slider is the only thing not coming up. Is there a needed update for the version that is uploaded with the theme?
Looking forward to your assistance. If I am able to have someone help with the install within the next 18 hours that would be wonderful!