Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1521316
Demo stucks at 80 % and can't install
Closed

Comments

  • dinezeazy started the conversation

    We tried installing demo even after following the help in themeforest comments. we tried everything that was mentioned there and only improvement is that demo installation has been stuck at 40 before and it is stuck at 80 now. Tried import multiple time and the problem remains.
    It would be great if you guys can install the demo for us. Been a week with the issue.

  •  1,845
    Elated replied

    Hello,

    Please note that after installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop). 

    Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

    If you  import the demo via XML, note that you need to import Options and Widgets, after that in Elated Options >> Import

    Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

    Before that, please check your server resource settings. Check/increase these values or ask your hosting service to do it for you.

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M
    max_input_vars = 3000

    You can use this plugin in order to check it >> https://wordpress.org/plugins/wordpress-php-info/

    After you do this, you can try to import the demo or just let us know and we will try to import the demo for you (in that case we need your permission to reset your wp database). 

    Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • MerakiKT replied

    Now I have the same problem, but it stays at 90%. Frustrating.

  •  1,845
    Elated replied

    Hello,

    Please note that this is most likely server related issue, not theme related. 

    Would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?

    Thank you, Jerry


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.