Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
1)How do I Create a user account for my clients? – I want to make all the customers create a user account before they purchase a product from my store.
2)Once items are added to cart, how can I add an icon with the number of items in cart be displayed in the top right hand corner of the menu bar? I WANT IT LIKE ATTACHED PIC - PIC CART ICON
3)On my woo commerce page at checkout, no button for place order appears. PIC – PLACE ORDER
4)How do I change the font size of the price in woo commerce shop? I want the regular price to appear bigger and strike out than the sale price
2. You can do that by adding widget "Elated Woocommerce Dropdown Cart" on the header part https://www.screencast.com/t/yWslkRb9oO - we have placed it inside sticky widget area and it will appear after scroll. Current header don't have widget area, so if you want it on top, then change header type to some other from Elated options > Header https://www.screencast.com/t/SXGKpa3K
3. We have applied custom css code below from Elated options > General > custom CSS field in order to fix this:
1) the button has come now! But When I press the Place Order Button, nothing happens! I have opted for cash on delivery. so what shud be happening after that?
2) While Registering the account, I require a Label Heading for Email and Password fields as mentioned in PIC - LABELS.
3) There is a " You may be interested in..." post on my cart page-http://philippemorgan.com/cart/ . i don't want a full size image there.. Maybe just a 300x300 picture only. PIC - CART INTERESTED.
4) Icons don't appear on my laptop, although it appears well on my desktop. PIC- ICON PROBLEM.
While you still haven't read my previous messages, i have a few more questions
5) How do I change the default value of the email address? It always shows [email protected] PIC - EMAIL DEFAULT
6) When i Click anywhere on the products picture on product page, it returns an error page( when I click on SELECT OPTIONS it works fine though). Clicking on Areas in red in PIC - ERROR 404, an error shows up!
Sorry for waiting that long, it's because of the weekend days.
1. Button is working. In the screenshot video you can see that the functionality is ok. You need to fill some field to trigger the button functionality. https://www.screencast.com/t/XM4ImP01Ysul
2. We put placeholders instead of labels, and labels are only hidden. You can add all labels like this. Paste this to Custom CSS:
5. Default value of the email address is shown because you are logged in to your account. In the screenshot you can see what it looks like when you are logged out. https://www.screencast.com/t/d3kdTj6NKW
1) what do I set it to trigger? I want to trigger an order form? it is a woocommerce page. I want to configure for Cash on delivery option. How do i do this? what is the page on the pic called and how do i call it out? it didnot work for me from the begining
I have checked and assured all woo commerce settings are correct.
However on a bit more research i found that when i enter the code as mentioned in PIC-CODE ISSUE, another PLACE ORDER button comes up. PIC-CODE ENTERED. This new Button works well and sends me a confirmation on email as well. PIC-ORDER CONFIRMATION.
So the issue is with the coding section of the theme. I DO NOT KNOW HOW TO CHANGE AND SAVE THE CODE. Please HELP!
Replacing the entire code for the PLACE ORDER button with the following code replaces the old button with the new working button as well
We figured it out that you have newer version of WooCommerce and in this theme is used older one. After updating WooCommerce we saw that the button is not working. Please, wait for the new update of the theme, which will come soon or install older version of WooCommerce until the update is out.
I had asked you a question and you gave the below answer.
6) When i Click anywhere on the products picture on product page, it returns an error page( when I click on SELECT OPTIONS it works fine though). Clicking on Areas in red in PIC - ERROR 404, an error shows up!
here is nothing wrong uploaded. It ist just that the code for wooCommerce delivered by the theme not fit to the new WooCommerce Version. The Place Order Button is not working. If i change the Code, it works. (like jobjacob)
There is another Problem with Coupon Codes. In Cart, there is no input field for the coupon shown.
1. Have you tried to upgrade your theme to the latest version 1.4?
2. Please note that by default, Apply Coupon button should be shown only on Checkout page, but somehow that button is showing on that page, although it shouldn't. That will be fixed in some of our future updates. Thanks for understanding.
You can hide that button with this custom css below:
Hello there,
1. As we can see, you have already set registering for your clients https://www.screencast.com/t/IFtLvmiqh https://www.screencast.com/t/ztLgugg4B5 . To see this, you have to be logged out, of course.
2. You can do that by adding widget "Elated Woocommerce Dropdown Cart" on the header part https://www.screencast.com/t/yWslkRb9oO - we have placed it inside sticky widget area and it will appear after scroll. Current header don't have widget area, so if you want it on top, then change header type to some other from Elated options > Header https://www.screencast.com/t/SXGKpa3K
3. We have applied custom css code below from Elated options > General > custom CSS field in order to fix this:
div#place_order { font-size: 11px; line-height: 14px; border: 0 solid; padding: 18px 40px 18px 43px; margin: 0; cursor: pointer; } div#place_order:hover { background-color: #a27d53; }4. Paste this code to the Elated Options>>General>>Custom CSS:
.eltd-woocommerce-page .product .price del, .woocommerce .product .price del { font-size: 30px!important; }and see if you like that change, if not, then please explain this closer.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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Great! Thanks your your help
Some more questions on how i can do the below :
1) the button has come now! But When I press the Place Order Button, nothing happens! I have opted for cash on delivery. so what shud be happening after that?
2) While Registering the account, I require a Label Heading for Email and Password fields as mentioned in PIC - LABELS.
3) There is a " You may be interested in..." post on my cart page-http://philippemorgan.com/cart/ . i don't want a full size image there.. Maybe just a 300x300 picture only. PIC - CART INTERESTED.
4) Icons don't appear on my laptop, although it appears well on my desktop. PIC- ICON PROBLEM.
While you still haven't read my previous messages, i have a few more questions
5) How do I change the default value of the email address? It always shows [email protected] PIC - EMAIL DEFAULT
6) When i Click anywhere on the products picture on product page, it returns an error page( when I click on SELECT OPTIONS it works fine though). Clicking on Areas in red in PIC - ERROR 404, an error shows up!
Guys can i please get a reply!? I could possibly build a website in the time u guys take to reply!~
Hello there,
Sorry for waiting that long, it's because of the weekend days.
1. Button is working. In the screenshot video you can see that the functionality is ok. You need to fill some field to trigger the button functionality. https://www.screencast.com/t/XM4ImP01Ysul
2. We put placeholders instead of labels, and labels are only hidden. You can add all labels like this. Paste this to Custom CSS:
.eltd-woocommerce-page .woocommerce-checkout .col-1 .form-row label, .eltd-woocommerce-page .woocommerce-checkout .col-2 .form-row label { display: block; }3. As we can see, thumbnail is set to 300x300. https://www.screencast.com/t/oe89QDa2O8c
4.That is because of Cross-Origin error. In order to fix this, please follow instructions from this link http://meyermed.com/2015/03/fix-font-awesome-icons-not-displaying/. Alternatively you can set your domain from www.philippemorgan.com to philippemorgan.com and that will fix the problem also.
5. Default value of the email address is shown because you are logged in to your account. In the screenshot you can see what it looks like when you are logged out. https://www.screencast.com/t/d3kdTj6NKW
6. For some reason, link on image and link on button is not the same. https://www.screencast.com/t/DySVG4lZss On our demo is everything working fine. https://www.screencast.com/t/JetgmRuxy Please, update theme to the latest version, and then if it's not fixed, let us know.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Question Regarding item
1) what do I set it to trigger? I want to trigger an order form? it is a woocommerce page. I want to configure for Cash on delivery option. How do i do this? what is the page on the pic called and how do i call it out? it didnot work for me from the begining
Hello,
This is because you didn't set payment method in WooCommerce settings. This is plugin territory and you have all instructions in plugin documentation https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/
Regards,
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I have checked and assured all woo commerce settings are correct.
However on a bit more research i found that when i enter the code as mentioned in PIC-CODE ISSUE, another PLACE ORDER button comes up. PIC-CODE ENTERED. This new Button works well and sends me a confirmation on email as well. PIC-ORDER CONFIRMATION.
So the issue is with the coding section of the theme. I DO NOT KNOW HOW TO CHANGE AND SAVE THE CODE. Please HELP!
Replacing the entire code for the PLACE ORDER button with the following code replaces the old button with the new working button as well
<div class="eltd-btn eltd-btn-solid eltd-btn-input" data-hover-color="#fff" id="place_order" data-value="Place Order" name="woocommerce_checkout_place_order"> <input type="submit" name="" value="Place Order"> <span class="eltd-btn-overlay"></span></div>
PLEASE NOTE:
I HAD AN ISSUE WITH THE BUTTON INITIALLY AND THIS WAS CORRECTED FROM YOUR END BY THE FOLLOWING COMMENT
3. We have applied custom css code below from Elated options > General > custom CSS field in order to fix this:
div#place_order { font-size: 11px; line-height: 14px; border: 0 solid; padding: 18px 40px 18px 43px; margin: 0; cursor: pointer; } div#place_order:hover { background-color: #a27d53; }Hello there,
We figured it out that you have newer version of WooCommerce and in this theme is used older one. After updating WooCommerce we saw that the button is not working. Please, wait for the new update of the theme, which will come soon or install older version of WooCommerce until the update is out.
Also, remove or comment (better) marked lines of code https://www.screencast.com/t/gilU7vXX
Hope this helps! If there is any other questions, please let us know!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When is the newer version of the THEME that supports present woo commerce coming out?
Also what does the line mean
Also, remove or comment (better) marked lines of code https://www.screencast.com/t/gilU7vXX ?
I had asked you a question and you gave the below answer.
6) When i Click anywhere on the products picture on product page, it returns an error page( when I click on SELECT OPTIONS it works fine though). Clicking on Areas in red in PIC - ERROR 404, an error shows up!
6. For some reason, link on image and link on button is not the same. https://www.screencast.com/t/DySVG4lZss On our demo is everything working fine. https://www.screencast.com/t/JetgmRuxy Please, update theme to the latest version, and then if it's not fixed, let us know.
Best regards
Elated
Now
I have Version 1.3 Creator theme , which i believe is the latest. If not how do I download the latest version?
If it is, then the issue still exists. Please look into this.
i have the same Problem. As i see the demo page is already with the new solution.
The last update in themeforest for the theme is from 2017. When we can axpect an actual version working with newest wooCommerce?
regards
Dirk
Hello dirk_gans,
It is possible that something was uploaded wrong or something is corrupt with your WP install or WooCoomerce plugin.
Download a fresh copy of the theme and install it. Then re-install all required plugins.
Before that, please check this article >> http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error maybe that can be helpful for you.
We are constantly working on updating all our themes. New update will be released very soon.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
here is nothing wrong uploaded. It ist just that the code for wooCommerce delivered by the theme not fit to the new WooCommerce Version. The Place Order Button is not working. If i change the Code, it works. (like jobjacob )
There is another Problem with Coupon Codes. In Cart, there is no input field for the coupon shown.
In Demo Shop it is the same behavior.
http://creator.elated-themes.com/cart/
put something to cart. But there is no possibility to enter the coupon Code. The apply coupn button is there.
Hello,
1. Have you tried to upgrade your theme to the latest version 1.4?
2. Please note that by default, Apply Coupon button should be shown only on Checkout page, but somehow that button is showing on that page, although it shouldn't. That will be fixed in some of our future updates. Thanks for understanding.
You can hide that button with this custom css below:
.woocommerce-cart.eltd-woocommerce-page td.actions .coupon .eltd-btn-input input[type=submit] { display:none; }You can add this css above in Appearance >> Customize >> Additional CSS field.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.