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  Public Ticket #1530985
Logo on mobile
Closed

Comments

  • gloriagavarro started the conversation

    Hello, our logo on the mobile version appears on the right and broken. See screenshot attached. How can we fix it?

    Thanks!

    Gloria

  • April Allison replied

    If I were you i would resize the logo to a smaller size for mobile. Then upload the new smaller size to the logo section for mobile upload. My logo was too big for mobile and invaded into the menu drop down area so I simply resized the actual file to fit. You can do this in photoshop.

  • gloriagavarro replied

    Hello, still not working. Logo appears displaced nevertheless the image size of the logo (image attached). Please could you help? Check with inspector mode for mobile at www.cofevins.com

    Thanks!

  •   Elated replied privately
  • gloriagavarro replied

    Hello, I have just deleted any changes I made on CSS before to try to fix the mobile logo.

    You can see that now, there is no logo... So this is how it used to be before I did any CSS change (the logo is displaced that I cannot even see it).

    What are the exact steps I need to do to fix this?

    On the other hand, I have unblocked all non-spanish speaking countries so that your IP is not blocked anymore and you'll be able now to get inside our admin if this is more quick.


    Thanks,


    Gloria

  •  1,845
    Elated replied

    Hello,

    We have just inspect this on your website and as you can see in the following screenshot, there is some custom css that is causing this issue on mobile view >>

    As you can see on the screenshot above, there is some margin left has been set to 280px.

    Please remove that custom css and that should do the job.

    Please let us know if there is anything else we can do for you, thanks!


    The Elated Support Center has been moved to our centralized support platform. 

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  • gloriagavarro replied

    Hello, thanks it worked!

  •  1,845
    Elated replied

    Hello,

    You're welcome!


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.