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  Public Ticket #1533172
Cannot edit pages
Closed

Comments

  • dankernphotography started the conversation
    April 8, 2018 at 4:29am

    I cannot edit any of my pages. Neither demo pages (Sierra) or a page I created myself. 

    When I open a page to edit, the visual/text editor is blank (all white). Content is there and can be seen by typing Ctrl+A. Also, there is no button at the top indicating that WPBakery is active. I have reinstalled and activated WPBakery and all software is up to date. 

    Tested both on Chrome and Firefox (latest versions)

  •   dankernphotography replied privately
  •   Elated replied privately
  •   dankernphotography replied privately
  •  1,845
    Elated replied
    April 12, 2018 at 9:26am

    Hello there,

    This is the error that occurs when we open the page editing https://www.screencast.com/t/35nzvRrtdL

    - Uncaught TypeError: $(...).wpColorPicker is not a function

    SOLUTION IS SIMPLE:

    Add following line to WordPress .htaccess file:

    SubstituteMaxLineLength 10m

    You can put this line at the end of the file, after the # END WordPress line:

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  • dankernphotography replied
    April 12, 2018 at 12:53pm

    Message received. Solution implemented. Problem solved. Thank you so much!

  •  1,845
    Elated replied
    April 13, 2018 at 1:03pm

    Hello there,

    You're welcome!

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.